Provider Success Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the implementation process for Astrana’s tools designed for providers, from the initial kickoff to go-live and stabilization.

• Develop project plans, timelines, stakeholder maps, and processes for risk management.

• Design and deliver live, virtual, and self-service training sessions for physicians, office managers, and clinical staff.

• Create implementation and training playbooks that include templates, runbooks, adoption metrics, and feedback mechanisms.

• Collaborate with product, engineering, network/provider relations, care management, and data teams to address obstacles and plan rollout sequences.

• Monitor and report on adoption rates, time-to-go-live, training completion, and provider satisfaction levels.

• Convert feedback from the field into prioritized product requirements.

• Act as an escalation point for implementation challenges and establish a support model for providers.

• Assist in scoping, hiring, and onboarding additional team members as the client base expands.

• Establish a repeatable implementation and training playbook, achieve adoption targets, enhance provider satisfaction, and create structured channels for product feedback.

⛳️ Requirements

• Minimum of 5 years of experience in implementation, customer success, or training roles within healthcare technology.

• At least two end-to-end provider-facing implementations that you have personally led.

• Proven track record in designing and delivering training for clinicians or practice staff.

• Strong project management skills and discipline.

• Ability to manage multiple workstreams and effectively communicate status updates to both executives and front-line users.

• Experience collaborating with product, engineering, operations, and field teams without direct authority.

• Exceptional written and verbal communication skills.

• Experience in value-based care is highly desirable.

• Familiarity with EHR workflows, care gap/quality tools, HCC coding workflows, or population health platforms is an advantage.

• Prior experience in establishing a new function or team is a significant plus.

🏝️ Benefits

• Opportunity for remote work within the U.S.

• An Equal Employment Opportunity and Affirmative Action employer.

• Application accommodations are available for applicants with disabilities.