Provider Services Representative II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide administrative support for provider relations through the Provider Support Service Line.

• Organize service line activities, workflows, and operational tasks on a daily basis.

• Address provider inquiries and resolve standard operational issues.

• Manage emails and calls, directing or transferring questions, concerns, or issues to the relevant Trillium unit or department.

• Accurately document interactions with providers and service activities.

• Assist in training and knowledge sharing among team members.

• Work collaboratively with internal stakeholders to facilitate issue resolution.

• Uphold a professional, service-oriented demeanor to ensure high customer satisfaction.

⛳️ Requirements

• A high school diploma or GED along with six (6) years of experience in the health or human services sector, which includes work with mental health, substance use, and/or intellectual/developmental disability populations; OR an Associate's degree with four (4) years of relevant experience; OR a Bachelor's degree with two (2) years of pertinent experience; OR an equivalent combination of education and experience.

• Must be a resident of North Carolina.

• A valid driver's license is required.

• Ability to travel within the catchment area as necessary.

• Availability to work on weekends, holidays, and/or during disaster events or responses may be required.

• Preferred: Bachelor's degree or higher.

• Preferred: Qualified Professional status with the populations served.

• All candidates must successfully pass a drug test as a condition of employment.

🏝️ Benefits

• A collaborative and mission-driven work environment.

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional advancement within a diverse and inclusive culture.

• Flexible work schedules available for some roles with management approval.

• Health Insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO).

• 12 paid holidays during your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Eligible employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend provided for remote work supplies.