Provider Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for providers during their onboarding process and initial weeks.

• Establish trust and guarantee a positive experience for providers.

• Organize onboarding logistics, including the scheduling and rescheduling of sessions.

• Track provider progress from the acceptance of offers to their first clinical shifts.

• Verify system access, credentialing, and clinical readiness prior to the first shifts.

• Conduct weekly check-ins throughout the initial 4–6 weeks.

• Respond to inquiries and proactively tackle any provider concerns.

• Collaborate with Recruitment, Medical Operations, Practice Management, and IT to ensure onboarding completion and address any issues.

• Facilitate and monitor provider cross-training opportunities.

• Gather and analyze feedback from providers through surveys and direct interactions.

• Identify gaps in processes, suggest enhancements, and escalate concerns when necessary.

• Keep precise records of provider progress, communications, and onboarding milestones.

• Manage intricate onboarding scenarios and resolve non-standard issues with minimal supervision.

• Offer guidance and support to junior team members as required.

• Execute additional duties as assigned.

⛳️ Requirements

• 2–4 years of experience in provider relations, onboarding, customer success, or a similar field (healthcare experience preferred).

• Excellent communication and interpersonal skills with a knack for quickly building trust and rapport.

• Highly organized and proactive, capable of managing multiple provider relationships simultaneously.

• Confident in facilitating live sessions and leading group discussions.

• Proven ability to handle complex or non-standard issues and independently drive resolutions.

• Skilled in identifying trends, highlighting insights, and proposing process enhancements.

• Passionate about enhancing the provider experience and delivering top-notch support.

• Ability to work remotely within the United States.

• Visa sponsorship may be necessary now or in the future; applicants are required to disclose this information.

🏝️ Benefits

• Relatively flat organizational structure.

• Autonomy, competence, and a sense of belonging-focused work environment.

• Remote work arrangement.