Provider Enrollment Clerk

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Respond to phone calls and emails from KMAP providers regarding enrollment-related inquiries.

• Effectively manage various tasks while adhering to tight deadlines with minimal oversight.

• Comply with strict timelines for application processing and tracking pending tasks.

• Identify issues reported by callers that require escalation and complete the escalation process accordingly.

• Follow up with providers on unresolved matters within the established contractual parameters.

• Deliver outstanding customer service through professional verbal and written communication, ensuring adherence to documented quality standards.

⛳️ Requirements

• Dependable with a keen attention to detail.

• Exceptional communication skills, both in writing and speaking.

• Familiarity with internal processes and tools.

• Strong problem-solving abilities.

• Capable of working both independently and collaboratively within a team.

🏝️ Benefits

• Generous and flexible vacation policy.

• Educational assistance programs.

• Comprehensive health benefits package.

• 401(k) employer matching.

• Opportunities for career development.