Property Management Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Distribute move-in documentation, such as leases, move-in statements, and welcome emails, as applications are approved.

• Contact new residents promptly to clarify the move-in process and necessary documentation.

• Identify any missing move-in documents and coordinate their collection with prospective residents.

• Upload pertinent documents and record notes in Onesite.

• Ensure accurate data entry into Onesite for reporting purposes.

• Process written notices for vacating and arrange pre-move-out inspections.

• Clearly communicate resident expectations and requirements.

• Handle late letters, renewal leases, renewal letters, and renewal reminders.

• Respond to and thoroughly document calls on the resident relations line.

• Review supporting documentation for applications using technology such as Ocrolus.

• Detect any missing or fraudulent documents and liaise with future residents and site teams.

• Accurately and consistently calculate applicant income.

• Complete applications and upload relevant documents and notes in Onesite.

• Implement screening parameters and applicant requirements.

• Clarify reasons for approval, conditional approval, and denial.

• Address issues related to incorrect data entry, fraudulent documents, and escalations from site teams.

• Execute administrative tasks as required.

⛳️ Requirements

• Exceptional proficiency in English (speaking, reading, and writing).

• Professional and friendly phone manner, even in challenging conversations.

• Strong customer service orientation and negotiation abilities.

• A minimum of 2 years of experience in BPO.

• Strong data entry skills.

• Experience in handling inbound, outbound, email, and chat interactions.

• High level of accuracy and attention to detail.

• Capability to manage stress in a fast-paced environment across various locations.

• Professional conduct in diverse situations and communication methods.

• Detail-oriented and highly organized.

• Adherence to established processes and guidelines.

• Ability to meet strict deadlines and scheduling demands.

• Availability to work a flexible schedule from 8 am to 6 pm CST, Monday to Sunday, with two rest days per week as determined by the client.

🏝️ Benefits

• Full-time employment.

• Work-from-home option.

• Two rest days per week.

• Flexible scheduling from 8 am to 6 pm CST, Monday to Sunday.

• Opportunities for growth.

• Mentoring and development opportunities available.

• Promotions based on merit, prior performance, and leadership potential.

• Recognition and support for outstanding employees.