Property Management Maintenance Coordinator

This is a fully remote position, open to applicants in Colombia, +1 more country.

📋 Description

• Engage in direct communication with tenants, vendors, and Management.

• Address tenant inquiries via the company portal.

• Coordinate with vendors to arrange maintenance requests.

• Follow up on service requests at both the initiation and completion stages.

• Oversee projects from inception to completion while independently resolving issues.

• Provide suggestions for enhancements to leadership.

• Maintain current project dashboards and develop new ones using Google Sheets, ClickUp, and similar tools.

• Organize and manage work orders in collaboration with vendors and tenants.

• Update repair statuses in property management software.

• Respond to emails and acknowledge requests within a 24-hour timeframe.

• Assist in building training programs and support the onboarding of new team members.

• Take part in performance evaluations with team members.

• Convey Ownership’s vision and directives to the team.

• Propose ideas, feedback, and improvements to Ownership.

⛳️ Requirements

• Proficiency in both Spanish and English is essential for effective communication with tenants, vendors, business owners, and founders.

• A minimum of 2 years of experience in a customer-facing role that requires multitasking abilities.

• While property management experience is not mandatory, it is highly encouraged.

• Familiarity with project management software, such as ClickUp, Asana, Monday.com, or Microsoft Project, is advantageous.

• Excellent organizational skills for the creation and management of project dashboards with updates and notes.

• A proactive mindset and a keen interest in leading a team.

• A minimum proficiency level of B1/B2 or higher in English is required.

• Must have your own computer and reliable internet access.

• Comfortable with utilizing new technology software and learning various technology platforms.

• Ability to communicate in a professional manner while maintaining amicable interactions.

• Strong relationship-building skills, ability to work collaboratively, and effective listening capabilities.

🏝️ Benefits

• This is a contract position that does not offer benefits.

• Contracts are processed through Deel, with payments made in your preferred currency.

• Working hours may vary but generally fall between 9 AM to 6 PM COT (including a break).

• Payments are issued twice a month.