Property Claims Vendor Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee vendor service-level agreements, billing protocols, and the onboarding and offboarding of vendors.

• Manage vendor evaluations, provide recommendations, and facilitate the vendor contracting process.

• Supervise daily vendor operations that support the claims department.

• Assess training needs and work in partnership with the Claims Vendor Supervisor.

• Execute vendor onboarding from the evaluation stage through to contract signing and final activation.

• Create and uphold standard metrics for assessing vendor performance, reviewing invoices, and managing fee schedule contracts.

• Request, maintain, and document compliance certificates for Independent Adjusters.

• Monitor activities related to catastrophes and storm surges to ensure sufficient independent adjuster coverage.

• Collaborate with other departments during declared States of Emergency.

• Maintain strategic relationships with vendors to meet immediate and evolving needs.

• Work alongside Claims Quality Assurance to review vendor audits and pinpoint trends and areas for improvement.

• Conduct Quarterly Business Review meetings with vendors and bi-weekly check-in meetings with Field IA vendors.

• Partner with Training to identify and recommend sessions for Independent Adjusters.

• Comply with Federal and State laws and regulations.

• Support the mission, values, and strategic objectives of the CA FAIR Plan Association.

• Manage projects during catastrophic events or declared States of Emergency.

⛳️ Requirements

• Bachelor’s degree or equivalent qualification.

• More than 5 years of experience in property claims, including expertise in large loss property claims.

• Proficient in reviewing contracts and executing the contract negotiation process.

• At least 3 years of experience working with vendors and evaluating the quality of their work products.

• Outstanding analytical, writing, and presentation abilities.

• Knowledge of Fair Claims Settlement Practices Regulations & SIU Certification.

• Strong verbal and written communication skills.

• Proficient in the Microsoft Office Suite.

• Availability to work beyond regular business hours and manage projects during catastrophic events or States of Emergency.

🏝️ Benefits

• Comprehensive health benefits.

• Retirement savings plan.

• Opportunities for professional development and training.

• Flexible work arrangements.