Property Claims Examiner II

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and resolve moderately complex Homeowners claims in a timely and effective manner.

• Document claims through photographs, measurements, recorded interviews, file notes, and repair estimates.

• Utilize imagery and advanced video technology to collaborate with onsite vendors and policyholders.

• Conduct virtual inspections and estimate losses resulting from fire, water, weather, or other unforeseen events.

• Evaluate investigation facts against policies to determine and either extend or deny coverage.

• Establish reserves within the limits of settlement authority.

• Negotiate claim settlements and refer claims that exceed authority limits to supervisors for further action.

• Maintain communication with insured parties and representatives via phone, email, text, and written correspondence.

• Comply with Department of Insurance regulations.

• Manage responsibilities, claims workload, and track progress and expenses until resolution.

• Direct, oversee, and review files managed by independent adjusters when necessary.

• Complete all required formal training in property claims.

⛳️ Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.

• Capability to obtain state-specific property claims licensing as required.

• Must successfully participate in and complete the formal property claims training program.

• Prior experience with estimating software such as Xactimate.

• Background in a related field: property claims, customer service, construction, restoration, or mitigation.

• Clear and professional communication skills, both written and verbal.

• Ability to work independently with minimal or no supervision.

• Skills to investigate, evaluate, draft damage estimates, negotiate, and resolve property claims.

• Comfort with and adaptability to new technologies and business tools.

• Ability to switch between video and photo inspection methods efficiently.

• Strong organizational, time management, and prioritization abilities.

• Willingness to work flexible shifts and overtime as necessary.

• 3–5+ years of relevant industry experience preferred.

• Bilingual skills and/or previous military experience are advantageous.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off (including vacation, sick leave, 9 paid Company holidays, and volunteer hours).

• Incentive bonus programs (potential holiday bonus, referral bonus, and performance-based bonus).

• Medical, dental, vision, life, and pet insurance coverage.

• 401(k) retirement savings plan with company matching contributions.

• Engaging work environment.

• Opportunities for advancement.

• Education assistance programs.

• Professional and personal development opportunities.

• Company recognition initiatives.

• Health and wellbeing resources, including complimentary mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Reasonable accommodations for qualified individuals with disabilities.