Property Claim Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee, evaluate, negotiate, and resolve first-party property claims.

• Conduct on-site inspections at clients' homes and properties to assess damage.

• Review, investigate, and document first-party property claims with limited oversight.

• Manage personal insurance claims with limited supervision and higher authority.

• Initiate handling of business insurance claims under direct supervision.

• Collect information from policyholders, claimants, and third-party vendors.

• Investigate and assess relevant facts and documents, including leases, contracts, and by-laws.

• Determine and apply coverage for property damages in accordance with policy terms.

• Establish precise scopes of building and contents damages.

• Prepare written and computer-assisted estimates with guidance from management.

• Engage professionally with customers, representatives, vendors, and internal stakeholders.

• Negotiate terms with contractors and representatives of the insured.

• Maintain accurate records of claim activities in management systems.

• Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts.

• Inspect all areas of residential or commercial properties.

• Travel to multiple locations, including overnight stays, to assist customers.

• Perform additional assigned responsibilities.

⛳️ Requirements

• Bachelor’s Degree.

• Two years of experience in property claims.

• Active adjuster license, where required.

• Proficiency in claims management and estimating software.

• Advanced skills in Microsoft Office and other enterprise technology systems.

• Strong verbal and written communication abilities.

• Sound judgment and effective decision-making skills.

• Outstanding customer service expertise.

• Excellent attention to detail and organizational capabilities.

• Conflict resolution proficiency.

• Ability to manage stress and uphold professionalism under pressure.

• Basic knowledge of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• High School Diploma or GED is mandatory.

• One year of property or comparable claims experience or successful completion of the required Travelers Claim Representative training program.

• Valid driver's license.

• Must obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the position.

• Capability to inspect roofs, attics, crawl spaces, and other confined spaces.

• Ability to carry, set up, and climb ladders weighing between 38–49 pounds.

• Must reside in or be willing to relocate at personal expense to the designated territory.

• Willingness to travel extensively, including overnight stays.

🏝️ Benefits

• Health insurance for employees and eligible family members starting from the first day of employment.

• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program with annual 401(k) contributions for student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, caregiving support, free professional counseling, and health coaching.

• Matching Gift and Volunteer Rewards program.

• We are an equal opportunity employer.