Property Claim Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee a designated caseload of property claims from the initial investigation to resolution.

• Investigate and assess property losses, determine coverage, evaluate damages, and negotiate settlements.

• Interact with policyholders, claimants, agents, and other relevant parties.

• Provide updates on claims, clarify the claims process, and facilitate prompt resolutions.

• Establish and maintain precise claim reserves.

• Document claim activities and ensure that claim files accurately reflect the investigation and settlement decisions.

• Identify and pursue salvage and subrogation opportunities to reduce claim costs.

• Coordinate efforts with independent adjusters, contractors, and external experts.

• Detect potential fraudulent activities and refer issues to the Special Investigations Unit.

• Work in collaboration with Underwriting, Loss Control, and Sales teams.

• Ensure compliance with state and federal regulations, company policies, and claim handling procedures.

• Conduct onsite property inspections and evaluate damages within the assigned territory.

⛳️ Requirements

• A minimum of two years of experience in handling property claims is preferred, including skills in investigating, evaluating, and resolving property losses.

• A bachelor's degree is preferred; a relevant combination of education, training, and work experience will be considered.

• Strong knowledge of property insurance coverage, claims investigation practices, damage assessment, and settlement procedures.

• Exceptional verbal, written, and interpersonal communication abilities.

• Strong dedication to customer service.

• Proficient in critical thinking, problem-solving, and decision-making.

• Negotiation and conflict resolution capabilities.

• Excellent organizational and time management skills.

• Ability to independently manage competing priorities and an active caseload.

• Proficiency in Microsoft Office applications and claim management systems.

• Ability to work independently as well as collaborate with colleagues and external partners.

• Capability to obtain and maintain relevant state adjuster licenses and meet continuing education requirements.

• Regular daily travel throughout the assigned territory.

• Occasional overnight travel may be necessary.

• Availability to work Monday through Friday, from 8:00 a.m. to 4:30 p.m.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Generous paid time off.

• Support for tuition and professional development.

• Performance-based incentive compensation opportunities.

• Company vehicle provided.

• Collaborative workplace culture.

• Opportunities for growth.

• Remote work arrangement.

• Company-paid travel associated with inspections within the assigned territory (implied by company vehicle and role duties).