Property Claim Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a designated caseload of property claims from the initial investigation to resolution.

• Investigate and assess property losses.

• Determine relevant coverage and evaluate damages.

• Negotiate suitable claim settlements in accordance with policy guidelines and provisions.

• Engage with policyholders, claimants, agents, and other relevant parties.

• Provide updates on claims, clarify the claims process, and ensure timely resolutions.

• Establish and uphold accurate claim reserves.

• Document claim activities, investigations, and settlement decisions.

• Identify and pursue salvage, subrogation, and other cost-reduction opportunities.

• Coordinate efforts with independent adjusters, contractors, and external experts.

• Detect potential fraudulent activities and escalate issues to the Special Investigations Unit.

• Collaborate with Underwriting, Loss Control, and Sales departments.

• Ensure adherence to regulations, company policies, and claims handling procedures.

• Conduct on-site property inspections and assist in claim investigations across the assigned territory.

⛳️ Requirements

• Previous experience in handling property claims is preferred, including the investigation, evaluation, and resolution of property losses.

• A bachelor's degree is preferred; a comparable combination of education, training, and relevant work experience will be considered.

• Familiarity with property insurance coverage, claim investigation methodologies, damage assessment, and settlement processes.

• Strong verbal, written, and interpersonal communication abilities.

• Dedication to customer service.

• Skills in critical thinking, problem-solving, and decision-making.

• Proficiency in negotiation and conflict resolution.

• Strong organizational and time management capabilities.

• Ability to independently manage multiple priorities and an active claim caseload.

• Proficient in Microsoft Office applications.

• Competence in effectively utilizing claim management systems.

• Ability to work autonomously while collaborating with colleagues and external partners.

• Capability to obtain and maintain relevant state adjuster licenses and continuing education requirements.

• Availability to work Monday through Friday, from 8:00 a.m. to 4:30 p.m.

• Willingness to travel regularly within the assigned territory for on-site property inspections.

• Occasional overnight travel may be necessary.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Generous paid time off.

• Tuition and professional development assistance.

• Performance-based incentive compensation opportunities.

• Company vehicle provided.

• A collaborative and approachable company culture.

• Encouragement for personal and professional growth.

• Recognition for good work.