Property Claim Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee a designated caseload of property claims from the initial assessment to resolution.

• Investigate and evaluate property damages, determine relevant coverage, assess losses, and negotiate settlements.

• Engage with policyholders, claimants, agents, and other stakeholders involved.

• Set up and maintain accurate claim reserves while documenting all claim-related activities.

• Identify and pursue salvage, subrogation, and other avenues to reduce claim costs.

• Collaborate with independent adjusters, contractors, and external experts.

• Spot potential fraudulent activities and escalate issues to the Special Investigations Unit.

• Work in conjunction with Underwriting, Loss Control, and Sales teams.

• Ensure adherence to relevant regulations, company policies, and claim handling procedures.

• Perform onsite property inspections and assist in claim investigations across the assigned region.

⛳️ Requirements

• A minimum of two years of experience in handling property claims is preferred, including background in investigating, assessing, and resolving property losses.

• A bachelor's degree is preferred; however, an equivalent combination of education, training, and relevant work experience will also be acceptable.

• Strong knowledge of property insurance coverage, claims investigation techniques, damage assessment, and settlement processes.

• Exceptional verbal, written, and interpersonal communication skills, demonstrating a commitment to customer service.

• Strong critical thinking, problem-solving, and decision-making skills.

• Effective negotiation and conflict resolution capabilities.

• Strong organizational and time management skills, with the capacity to independently manage competing priorities and an active caseload.

• Proficient in Microsoft Office applications and claim management systems.

• Ability to work independently while effectively collaborating with colleagues and external partners.

• Capability to obtain and maintain necessary state adjuster licenses and fulfill continuing education requirements.

• Availability to work Monday through Friday, from 8:00 a.m. to 4:30 p.m.

• Willingness to engage in regular daily travel within the assigned territory, including occasional overnight trips.

• Candidates should be located in Western Michigan, preferably in Grand Rapids, Kalamazoo, or nearby West Michigan areas.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Generous paid time off policy.

• Tuition assistance program.

• Professional development support.

• Performance-based incentive compensation opportunities.

• Company vehicle provided.

• A collaborative and down-to-earth work culture.

• Encouragement for professional growth.

• Competitive salary and benefits package.