Project Support/Coordinator – Entry Level

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Play a key role in providing Ukrainian-speaking clients with a smooth and successful experience using our products.

• Coordinate basic project tasks and collaborate with multiple teams to deliver outstanding service.

• Assist clients in achieving their business goals by offering expert support to the project manager.

• Address customer inquiries that come through various support channels, including phone and online project requests.

• Keep detailed records of client interactions and track project progress.

• Create reports on client concerns and project status to support continuous improvement initiatives.

• Communicate and work with internal teams to ensure client requirements are not just met, but exceeded.

⛳️ Requirements

• A graduate or a minimum of 6 months to 1 year of experience in a related field.

• A self-driven individual with the capability to work independently or collaboratively within a team.

• Able to perform under pressure and meet tight deadlines, demonstrating dedication and commitment to delivery.

• Familiarity with cloud deployment models and validation of post-deployment service operations.

• Exceptional documentation, reporting, communication, and interpersonal skills are crucial.

• Strong understanding of digital security practices and protocols.

• Fluent in both Ukrainian and English, with excellent written and verbal communication skills in each language.

• Proven experience in a customer-facing position, preferably in a technology or SaaS environment.

• Strong problem-solving skills and a proactive approach to client support.

• Experience in project management, capable of handling multiple tasks and priorities simultaneously.

• Excellent organizational skills and attention to detail.

• Proficient in using various software tools and technologies.

• Ability to rapidly learn and comprehend new SaaS products and features.

🏝️ Benefits

• Opportunities for professional development

• Flexible working arrangements