Project Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting the Manager of Product Prep and Payment in creating schedules, gathering requirements, and managing stakeholders.

• Aiding in the development, review, and prioritization of Business Needs Statements (BNS) for new feature development and IT implementation.

• Acting as a liaison between the Product Prep and Payment teams and IT to ensure effective and timely communication and resolution of outstanding tasks.

• Facilitating communication and coordination between the Business and Customers, which includes industry outreach and updates for stakeholders.

• Creating impactful visualizations and presentations that convey key insights to both technical and non-technical stakeholders.

• Compiling data and condensing it into succinct reporting materials that aid in decision-making for Product Prep and Payment projects.

• Utilizing Agile best practices to oversee requirements identification, development, and review alongside business and IT stakeholders.

• Evaluating current business processes related to Product Prep and Payment to pinpoint opportunities for process enhancements and automation.

⛳️ Requirements

• Bachelor's degree with at least 8-10 years of experience in one or more areas: technical project management; project scheduling; business process improvement; business consulting; continuous improvement.

• Experience in consulting on large, complex projects.

• Must exhibit soft skills such as relationship building, influencing others, emotional intelligence, and outstanding communication abilities (both written and verbal).

• Strong analytical and problem-solving capabilities.

• Advanced proficiency and experience with Microsoft products: Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio.

• Proven ability to perform effectively in both autonomous and collaborative virtual environments.

• Capacity to excel in various ambiguous situations; take initiative to surpass client expectations.

• Ability to navigate complex organizational structures.

• Comprehensive understanding of project management fundamentals and the ability to work within project constraints.

• Exceptional analytical, problem-solving, and presentation skills.

• Outstanding customer relationship management abilities.

• Must be eligible to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder); if a Green Card holder, must have lived in the US for the past 5 years and must not have traveled outside of the US for a cumulative total of 6 months during that period.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options