Project Manager – Technical Services

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Deliver account and project management by collaborating with Systems Engineers, Sales Account Managers, and Third-Party Service Partners.

• Supervise project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting.

• Address billing-related inquiries to guarantee client satisfaction.

• Ensure that technical projects are completed on schedule and within budget.

• Arrange technical resources for on-site assistance, projects, and other services.

• Collaborate with sales and product management on service proposals.

• Engage with sales and customers during conference calls to promote CXtec and TERACAI service offerings.

• Develop comprehensive project plans alongside Systems Engineers and Third-Party Service Partners.

• Conduct project meetings, schedule resources, monitor issues and risks, and guarantee successful project completion.

• Provide assistance with cost estimates and financial reporting for projects.

• Support Systems Engineers and third-party service partners with scope and proposal requests.

• Update project plans in PSA tools to reflect project progress.

• Oversee ISO processes for ongoing improvement.

• Escalate issues to Management as necessary.

• Coordinate relevant CXtec and TERACAI services to ensure customer orders are fulfilled satisfactorily.

• Manage relationships and resources with external partners as required.

• Develop procedures and propose enhancements while documenting best practices for billing issues, resource scheduling, and project management.

• Take on additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or 5 years of relevant experience.

• Certified Associate in Project Management (CAPM) certification with 2 years of proven project management experience.

• Previous experience in managing IT projects is preferred.

• Capability to function in a high-pressure environment.

• Proficient in conducting meetings and scheduling resources.

• High level of initiative with a strong emphasis on meeting deadlines.

• Ability to multitask and operate independently with minimal supervision.

• Strong organizational, prioritization, and problem-solving abilities.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office.

• Successful completion and passing of a background check and drug test.

🏝️ Benefits

• Health insurance and prescription drug coverage.

• Dental and Vision insurance.

• Company-paid basic life and AD&D insurance along with voluntary life options.

• Company-paid short and long-term disability with buy-up options.

• Critical illness, accident, and hospital indemnity insurance.

• Flexible spending accounts.

• Identity Theft & Fraud Protection.

• Legal Insurance.

• Pet insurance.

• Traditional and Roth 401(k) retirement plan with company match.

• Employee Assistance Program.

• Tuition reimbursement.

• Paid vacation, sick/personal days, and holidays.

• Flexible work arrangements.