Project Manager – Release Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure adherence to established release process maps, executing them effectively.

• Collaborate with Product & Technology and Operations teams to oversee release activities.

• Monitor and report on release readiness, execution status, and post-release results.

• Identify and escalate risks, bottlenecks, and dependencies that could impact release success.

• Evaluate the impact of releases on frontline teams and prepare them for changes.

• Ensure clients are informed, trained, and ready for system and process updates.

• Work with Implementation, Client Services, and Operations support teams to meet client needs.

• Coordinate user acceptance testing and collect feedback from both internal and client sources.

• Create client-facing readiness materials, such as FAQs, guides, webinars, and training sessions.

• Act as a liaison between technical and non-technical teams to facilitate client transitions.

• Develop and circulate communications regarding upcoming changes.

• Collaborate with Training teams to design and deliver training materials and sessions.

• Maintain release documentation, FAQs, and support guides.

• Conduct post-release evaluations to enhance future processes.

⛳️ Requirements

• Bachelor's degree in Business, Operations, Communications, or a related field.

• A minimum of 2 years of experience in change management or equivalent experience in leading cross-functional projects.

• Exceptional communication and stakeholder management abilities.

• Capacity to work independently and propel initiatives forward.

• A curious and adaptable mindset, with a willingness to seek feedback and tackle challenges.

• Proficient in documenting observations, risks, and concerns while translating them into actionable recommendations.

• Experience collaborating with stakeholders in Sales, Implementation, Client Services, GTM, Tax Operations, and Tech Operations.

• Ability to lead operational-readiness discussions with Sales, Operations, and Product teams.

• Knowledge of internal client service experiences.

• Strong presentation skills, with the capability to clearly summarize work and next steps.

• Proven relationship-building and networking skills.

• High levels of accountability and autonomy.

• Ability to analyze and resolve complex operational challenges using data-driven methods.

• Understanding of project management principles, release management, and agile methodologies.

• Familiarity with product development processes, customer experience, Client Services, and Implementation operations.

• Capability to sit for extended periods, typically 7–8 hours a day.

• Proficient in operating computers and phone systems, typing, and utilizing multiple software programs simultaneously.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) match

• Career development opportunities

• Flexible work-from-home arrangement