Project Manager – Professional Services

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Facilitate the development and implementation of customer enterprise solutions using Adobe Experience Cloud.

• Collaborate with clients to identify their priorities and objectives.

• Lead cross-functional Adobe delivery teams to design, implement, and expand solutions.

• Work in conjunction with consulting teams, Sales, Finance, Engineering, and systems integrator partners.

• Take ownership of program delivery and acceptance in accordance with statements of work.

• Define and document project scopes, requirements, and integration points.

• Manage delivery processes, including scope, change requests, tasks, deliverables, resources, and budgeting.

• Serve as the primary contact for clients throughout the project lifecycle.

• Articulate Adobe capabilities and their long-term value to business.

• Address complex customer issues and coordinate solutions across commercial, support, and product teams.

• Oversee project standards, communication, organizational change, and foundational activities from inception to completion.

• Direct internal and external communications and ensure alignment with customer expectations.

• Gather customer requests, deployment issues, and feedback for product channels.

• Support work tracks involving subcontractors and technology partners.

• Conduct post-mortem analyses and share lessons learned with Adobe Consulting.

• Predict revenue, bill rates, and resource utilization across projects.

• Address issues and provide leadership across sales, services, and product teams.

• Identify new consulting opportunities and drive account growth alongside Sales.

• Inspire and motivate the project team.

⛳️ Requirements

• A minimum of 3–5 years of experience in a client-facing Project Management position.

• Proven experience leading teams through intricate technical implementations.

• Experience managing a substantial services budget exceeding $500k.

• Direct experience with Adobe marketing products such as Experience Manager, Experience Cloud, Marketo, Analytics, Target, Commerce, Workfront, Customer Data Platform, or Journey Optimizer.

• Ability to comprehend the implications of technical changes and articulate high-level technical solutions for business challenges.

• Strong problem-solving and issue-resolution abilities.

• Exceptional presentation and reporting skills.

• Professional demeanor with the capability to lead diverse teams.

• Effective communication with account managers, directors, VPs, CMOs, and CXOs.

• Strong verbal, presentation, and written communication skills.

• Skills in conflict resolution and negotiation.

• Understanding of custom software development processes and engagement methodologies.

• Practical experience in managing agile development projects is an advantage.

• Ability to navigate ambiguity with various partners.

• Capacity to build relationships and create opportunities for repeat business.

• Willingness to travel up to 50%.

• A BS/BA degree or equivalent experience.

🏝️ Benefits

• Annual Incentive Plan (AIP).

• Potential equity awards for eligible new hires.

• Comprehensive benefits packages.

• Commitment to Equal Employment Opportunity.

• Accessibility support during the application process.

• Continuous feedback through Adobe’s Check-In process.

• A culture that fosters professional growth and development.