Project Manager – Customer Experience Operations

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Support the progression of projects as Gainwell assists clients in achieving improved health and human services outcomes through technological advancements and innovation.

• Oversee one or more large project management teams by deconstructing extensive technological programs and aiding in project staffing.

• Lead project planning, monitoring, and management of assigned personnel by offering guidance and deadlines.

• Engage with clients, company representatives, and project team leadership, evaluating and communicating project metrics and status updates.

• Suggest program modifications as necessary.

• Develop project timelines, program definitions, budgets, and objectives throughout all stages of the project.

• Manage projects involving non-direct reports, escalate risks, and implement risk mitigation strategies.

• Prepare comprehensive Statements of Work (SOWs) and support new proposal initiatives and business development efforts.

⛳️ Requirements

• A minimum of 5 years of experience in managing intricate projects, programs, or initiatives through the complete project management life cycle.

• Preferred 3 or more years of experience in Medicaid or Medicare.

• Proficient in project management methodologies such as Catalyst or Certified Project Management Professional (PMP).

• Contemporary knowledge of budget development, control, assurance methods, and project management software.

• Capability to lead and translate overarching program goals into well-defined project scopes and milestones.

• Leadership skills to train, guide, and mentor junior team members.

• Strong skills in executive presentations and effective communication.

• Ability to convey project priorities and inspire both direct and indirect teams and stakeholders to take action.

• Must be remote-based within the United States.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Possibility of travel associated with work (0-10%).

• Generous and adaptable vacation policy.

• Employer-matched 401(k) plan.

• Comprehensive health insurance benefits.

• Educational support.

• Leadership and technical development programs.

• Video conferencing technology utilized during interviews and the initial orientation week.