Project Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Oversee the execution of implementation projects for mainly large-scale and intricate strategic customer initiatives.

• Assist client stakeholders at various organizational levels and organize implementation tasks.

• Manage project scope, timelines, risks, challenges, and mitigation strategies.

• Cultivate knowledge of RapidDeploy products to facilitate deployment, training, and onboarding processes.

• Tailor RapidDeploy products to meet customer specifications.

• Participate in onboarding, training, acceptance testing, and change management activities.

• Produce internal and external documentation and presentations.

• Collaborate with Product Management to relay customer feedback and feature requests.

• Aid in RFP responses, SOW development, and other sales endeavors.

• Support the vision and mission of RapidDeploy.

• Travel across the West region, approximately 20%, for project sites, client meetings, and company events.

⛳️ Requirements

• A minimum of 5 years in Project and/or Program Management leading complex, strategic technology projects in a client-facing capacity.

• Basic requirement of at least 3 years in Project and/or Program Management.

• Practical experience managing multiple concurrent customer implementations within a multi-stakeholder environment.

• Proficiency in leading cross-functional projects involving product, engineering, QA, customer success, and other internal teams.

• Experience in creating and managing project schedules with intricate dependencies.

• Skilled in analyzing customer requirements and workflows, and in configuring software applications accordingly.

• Familiarity with Waterfall and Agile methodologies, including Scrum and Kanban.

• Proficient in utilizing modern Project Management tools.

• Experience managing Enterprise SaaS deployments is preferred.

• Background in serving the Public Safety sector, particularly in software deployment projects for PSAPs, is preferred.

• Understanding of Public Safety technologies, market dynamics, and industry stakeholders is preferred.

• Experience in configuring and deploying public safety software is preferred.

• Willingness to travel throughout the West region, approximately 20%.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.