Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee projects to ensure compliance with contractual timeframes, budget constraints, and quality standards.

• Collaborate with clients to ascertain their needs, engage in project planning, assessment, and provide comprehensive customer support.

• Accountable for resource scheduling and management, along with task delegation.

• Create and implement a thorough onboarding strategy for customers.

• Establish and adhere to crucial onboarding timelines with clients.

• Work on the installation of telecommunications systems, primarily for businesses in the SMB sector.

• Update and sustain the internal customer database with all pertinent information regarding customer orders for onboarding coordination and billing purposes.

• Collaborate with clients to collect necessary information, facilitate porting from their existing carriers, and devise secondary port solutions.

• Design and implement call flow structures to align with customer specifications.

• Ensure the completion of call-flow programming and quality assurance prior to the customer going live.

• Maintain a comprehensive understanding of Mitel’s offerings, services, and business impact points to effectively communicate both within Mitel and with clients.

• Provide guidance to both internal and external customers on utilizing Mitel services and features.

• Conduct a post-deployment review meeting with the customer to confirm that the deployment has fulfilled all expectations.

• Ensure that custom solutions are documented for the Mitel Customer Success Team and Support teams, and be prepared to take accountability for the customer following successful implementation.

• Serve as a resource for team members engaged in other projects who may require additional support.

• Adhere to project management protocols and procedures to achieve both individual and team-wide Net Promoter Score goals.

⛳️ Requirements

• Background in telecommunications and call-flow management.

• Experience in porting telephone numbers.

• Fundamental knowledge of networking.

• Proficient computer skills, including knowledge of spreadsheets and word processing; familiarity with Windows-based software and Excel is essential.

• Previous experience with Microsoft Word, Excel, PowerPoint, and MS Project is preferred.

• Outstanding interpersonal skills along with excellent written and verbal communication abilities.

• Naturally driven to exceed expectations and deliver exceptional customer service, both internally and externally.

• Passionate about the work and able to maintain composure in challenging situations.

• Strong organizational skills.

• Keen attention to detail.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.