Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer implementation projects from their inception to completion.

• Lead solution development, allocate resources, direct the project, build teams, manage budgets, resolve non-conformities, and handle overall risk management.

• Organize and coordinate projects utilizing project methodologies and relevant tools.

• Ensure projects are completed within defined scope, on schedule, and within budget constraints.

• Develop and maintain all necessary project documentation.

• Facilitate team and client meetings while providing timely updates to both internal and external stakeholders.

• Create and oversee project plans that address goals, strategies, staffing, and timelines.

• Manage project personnel activities to guarantee progress aligns with the schedule.

• Address conflicts, serve as the first point of escalation, and oversee solution delivery.

• Manage client expectations and daily interactions with clients.

• Act as a project team member to develop sustainable solutions tailored to client needs and best practices.

• Ensure a positive customer implementation experience that fosters satisfaction and drives future software and service revenue.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Proven success in project management along with relevant industry vertical or solution area experience.

• Proficient in Microsoft Office Suite, including MS Project and Visio.

• Strong oral and written communication skills that demonstrate professionalism and the ability to engage with discretion and tact.

• Excellent interpersonal skills, capable of maintaining strong relationships with team members.

• Strong organizational, multitasking, and time management abilities.

• Capacity to work independently as well as collaboratively in a fast-paced environment.

• Self-driven with exceptional follow-through and a customer service-oriented mindset.

• Average annual travel requirements of 30%, with potential for additional travel based on client needs.

• Demonstrated experience in managing enterprise software implementation projects.

• Solid understanding of project lifecycle best practices from initiation to closure.

• Experience in client-facing roles, working directly with customers.

• Proven track record of managing expectations and cultivating lasting relationships.

• Familiarity with risk management and practices for resolving non-conformities.

• Strong facilitation skills with experience leading cross-functional teams and client meetings.

• Commitment to continuous improvement.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Unlimited PTO.

• 401(k) plan with company matching.

• Life and accident insurance.

• Employee Assistance Program and wellbeing support.

• Lifestyle Spending Account.

• Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks.

• Sabbatical program.

• Employee Appreciation Day (a day off).

• Volunteer time off, offering 24 hours per year.

• Tuition assistance.

• Student loan assistance through Candidly.

• Access to online training courses and instructor-led webinars.

• Employee recognition program.

• Team events and volunteering initiatives.

• Gifts for birthdays and new babies.

• Legal and financial guidance provided through ComPsych.