Project Manager

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Take ownership of the complete delivery lifecycle for assigned client events, beginning from post-sale handover and kickoff, through to go-live and onsite delivery when necessary, followed by post-event closure.

• Develop and sustain project plans, milestones, responsibilities, dependencies, risks, timelines, and client-facing status updates.

• Serve as the primary operational liaison for clients throughout the implementation process.

• Provide guidance to clients on the configuration of the Grip platform, event setup, data preparedness, attendee engagement, matchmaking, content, and activation strategies.

• Facilitate client project meetings, document decisions and actions, manage follow-ups, and communicate progress effectively.

• Oversee the scope in relation to the Statement of Work and record change requests.

• Collaborate with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance teams.

• Partner with technical and integration teams on event data, imports, integrations, testing, and platform configuration.

• Lead the risk management process, escalate issues, and drive towards practical resolutions.

• Perform quality checks and readiness reviews prior to launch.

• Monitor project time, delivery efforts, and project metrics.

• Document project insights and enhance delivery processes, templates, standards, and scalable operational methods.

⛳️ Requirements

• A minimum of 5 years of experience in project management, implementation, event operations, customer delivery, or client services.

• Preferably experienced in implementing or supporting event technology, SaaS platforms, registration systems, event applications, networking solutions, or similar digital-event products.

• Capability to manage multiple client projects at the same time in a fast-paced, deadline-oriented environment.

• Excellent client-facing communication abilities, including leading meetings, addressing unclear requirements, setting expectations, and navigating challenging conversations in a constructive manner.

• Proficient in working with event data, registration platform configuration, native integrations, imports, testing, and technical teams.

• Experience with ETL processes, APIs, CRM systems, or third-party integrations is highly advantageous.

• Residency in Florida, Colorado, Georgia, or Tennessee is required.

• Must be willing to travel frequently to client events several times per quarter across North America and internationally.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment with options for remote work.