Project Lead, Client Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive onboarding process for various healthcare clients utilizing coding and billing services.

• Act as the main contact for clients throughout the onboarding journey.

• Manage project schedules, tasks, and communications to ensure timely delivery.

• Identify, escalate issues, and drive solutions with both internal and external stakeholders.

• Lead client meetings to address any onboarding-related concerns.

• Coordinate with internal teams to ensure accurate setup of coding, billing, and reporting services.

• Gather and validate client data for system configuration purposes.

• Anticipate client requirements, evaluate risks, and implement proactive solutions.

• Maintain and disseminate updates on onboarding progress.

• Guide cross-functional teams through onboarding projects lasting 1 to 3 months.

• Contribute to the enhancement of onboarding strategies, workflows, and processes.

• Facilitate post-launch monitoring and transition to Client Success and Service Delivery teams.

• Engage in special projects and carry out other assigned responsibilities.

⛳️ Requirements

• Bachelor's Degree.

• Five (5) years of relevant project management experience.

• Strong oral and written communication abilities.

• Experience in managing multiple projects simultaneously.

• Familiarity with Revenue Cycle Management, particularly in coding and billing.

• Proficient in project management tools and software.

• Excellent strategic thinking, complex project execution, process development, communication, presentation, decision-making, time management, and organizational skills.

• Proficient in word processing, spreadsheet, database, and presentation software.

• Ability to apply business process knowledge to improve processes with measurable outcomes in business performance.

• Capability to influence, negotiate, and lead across various internal teams.

• Competence in adhering to a plan, meeting deadlines, and delivering results.

• Ability to build trust and credibility at all levels of the organization.

• Skill in communicating with both internal and external stakeholders, including those at the executive level.

• Ability to coordinate project implementations involving diverse stakeholders.

• Aptitude for troubleshooting and developing innovative solutions.

• Capability to manage highly sensitive and confidential information appropriately.

• Flexibility to work in a collaborative, fast-paced environment.

• Experience with monday.com is a significant advantage.

🏝️ Benefits

• Performance-driven incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral bonus.

• Reasonable accommodations for qualified individuals with disabilities.