Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding and training of new users promptly and professionally using OnRamp.

• Assist with the initial setup involving integrated partners.

• Identify opportunities to enhance customer value and promote client retention by serving as a client advocate.

• Collaborate with various teams to ensure client satisfaction.

• Provide support to the customer support team as needed.

• Aid the sales team with prospective clients by offering technical and product support throughout the sales process.

• Remain informed about the evolving healthcare landscape and new industry regulations.

• Act as a subject matter expert at industry trade shows.

• Keep up to date with feature releases, policy updates, and product integrations.

⛳️ Requirements

• Exceptional communication abilities.

• Strong time management skills, with the capacity to juggle multiple projects simultaneously.

• Customer-oriented approach, with the ability to support and empathize with clients.

• Experience with healthcare providers, practice management software, or integrated payment solutions is highly preferred.

• High School Diploma or a certificate of successful completion of the General Education Development (GED) test.

• At least 1-3 years of experience in customer service or customer onboarding.

• A minimum of 3 years of experience in medical billing or medical office administration.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.