Project Delivery Director – Fare Payment Modernization

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the comprehensive implementation process from mobilization through design, integration, testing, rollout, migration, and handover.

• Manage the integrated master schedule involving internal teams, subcontractors, the customer, and third parties.

• Convert contractual milestones into actionable commitments, designated owners, and acceptance criteria.

• Recognize risks and formulate recovery plans when milestones are jeopardized.

• Oversee the coordination of software, hardware, and third-party integrations, encompassing APIs, payment services, field equipment, and customer-facing platforms.

• Collaborate with engineering, product, architecture, QA, and implementation teams on design, integration, and testing processes.

• Resolve cross-vendor dependencies and address technical obstacles.

• Harmonize Masabi, subcontractors, technology and payment partners, and the customer around a unified delivery plan.

• Establish ownership, commitments, and escalation procedures, and monitor partner deliverables.

• Supervise system and user acceptance testing, defect resolution, and readiness reviews.

• Coordinate phased deployments and ensure readiness across technical, operational, customer service, and third-party teams.

• Direct planning for legacy coexistence, account migration, cutover, reconciliation, and stabilization.

• Base go-live decisions on evidence, readiness criteria, and contingency plans; facilitate the transition into hypercare and ongoing support.

• Manage scope, schedule, resources, budget, risks, issues, and changes.

• Monitor subcontractor performance and uphold commercial commitments and change requests.

• Provide forecasts and concise reporting to enable timely leadership decisions.

• Independently lead the program, engage in the executive steering group, and represent Masabi in high-level discussions.

• Influence how Masabi operates large programs in North America.

⛳️ Requirements

• Extensive experience in delivering complex technology programs, with several years in senior program or delivery leadership roles.

• Personal, end-to-end responsibility for at least one large, multi-year systems implementation as the accountable program lead, from mobilization to go-live and handover.

• Proven ability to establish a program from inception, including the baseline plan, governance, and partner onboarding.

• Demonstrated success in uniting vendors, integrators, suppliers, and customer teams around a common plan.

• Proficient with complex schedules, critical paths, resource plans, and recovery strategies.

• Practical knowledge of software implementation, SaaS platforms, enterprise systems integration, APIs, technical testing, and production deployment.

• Strong commercial acumen, encompassing program budgets, contractual deliverables, supplier performance, and change control.

• Executive-level credibility with senior customers and partners.

• Capability to transform lessons learned from previous programs into playbooks, coaching, or enhanced program practices.

• Hands-on judgment and the ability to maintain composure under pressure.

• Interest in AI experimentation and a curiosity about leveraging AI tools to learn, solve problems, and enhance work efficiency.

• Experience in transit, fare collection, or payments is a plus.

• Backgrounds in banking and SaaS are welcomed.

• Familiarity with contactless payments, payment gateways, acquiring, certification, and financial reconciliation is advantageous.

• Experience in integrating software platforms with physical devices and field equipment is a bonus.

• Experience with large public-sector technology modernization programs is desirable.

• Candidates must reside in the Eastern United States.

🏝️ Benefits

• 20 days of vacation annually, in addition to public holidays, with the option to purchase an additional 5 days each year.

• Office closure every year from Christmas to New Year, resulting in over 28 days of vacation.

• Private healthcare and life insurance provided through Trinet.

• Menopause support available.

• Training allowance of up to $1000 per year.

• Choice of a workstation.

• $250 annually to spend on your home office setup.

• Flexibility to work for up to 3 months per year from any country worldwide.

• Enhanced family leave policies.

• A fun and collaborative work environment focused on making a positive impact in the world.