Programming Specialist I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Perform daily content programming tasks within the app, ensuring content is delivered accurately and on time.

• Set up features like carousels, modules, and banners in accordance with content strategies and established guidelines.

• Adhere to defined workflows, checklists, and quality assurance processes.

• Manage and oversee multiple layouts simultaneously, utilizing customer data points.

• Implement pre-defined A/B tests to align with the development roadmap.

• Collaborate with Trading and Promotions teams to guarantee the accuracy of relevant content across departments.

• Program and oversee non-sports content areas, which include house rules, privacy policies, sitemaps, responsible gaming resources, and customer support messaging.

• Monitor live content for accuracy, functionality, and visual consistency across various platforms.

• Optimize live displays in response to real-time event developments, breaking news, and fluctuations in betting activity.

• Ensure precision and consistency in naming conventions, imagery, and merchandising elements.

• Contribute to updates in documentation by identifying workflow ambiguities or inconsistencies.

• Report content gaps, bugs, or execution obstacles for escalation and resolution.

• Work in collaboration with Enablement and Experience teams to provide feedback regarding tools, content presentation, and customer experience.

• Develop a strong understanding of sports calendars, betting markets, and app engagement behaviors.

• Operate on a 365-day, two-shift schedule.

• Report to the Programming sector of the Audience Engagement team.

⛳️ Requirements

• Over 1 year of experience in operations, content programming, audience engagement, or a similar digital content or support role.

• Experience with a content management system (CMS) or other digital content tools.

• Comfortable navigating complex systems or platforms and rapidly learning new tools.

• Excellent organizational skills with the ability to prioritize and manage multiple daily tasks.

• Meticulous attention to detail and a commitment to accuracy and consistency in execution.

• Ability to adhere to structured workflows and adapt to changes in processes.

• Strong written and verbal communication skills, capable of clearly documenting or flagging issues.

• Flexible, team-oriented attitude, with a readiness to take direction and seek clarification.

• Experience with quality assurance, bug reporting, or cross-functional collaboration tools (e.g., Jira, Confluence) is a bonus.

• Familiarity with sports betting, gaming, or a related industry is advantageous.

• Willingness to travel occasionally, both domestically and internationally.

• Previous experience with sports, casino, or gaming websites and mobile applications.

• Must have legal authorization to work for the company in the U.S. without immigration sponsorship.

• Must adhere to and support the company’s responsible gambling policies, procedures, and initiatives.

• Applicable employees must be licensed by at least one jurisdictional agency; certain roles may require licensing from multiple agencies.

• The licensing process involves comprehensive background checks.

• Must be capable of standing or sitting and using computers and other technological devices for extended periods.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance.

• 401(k) plan with company matching.

• Pre-tax spending accounts, including health care FSA and commuter savings.

• Flexible paid time off.

• Professional development reimbursement along with ongoing skills training opportunities.

• Employee resource groups.

• Swag, ticket giveaways, and more.

• Commuter Benefits.

• Paid Time Off.

• Holidays.

• Annual bonus.

• Performance-based bonus plan.