Program Specialist – Inside Sales

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and manage a real-time lead queue across all incoming channels, including calls, web forms, emails, voicemails, and texts.

• Promptly add non-web form leads (emails, voicemails, texts, calls) to the Salesforce lead queue as soon as they are received.

• Address all leads based on the established priority: incoming calls first, followed by scheduled consultations, the most recently created leads, leads with only one call attempt, and the remaining leads in order from newest to oldest.

• Record all call attempts as 'Called' in the lead queue to maintain an accurate outreach history.

• Make outbound calls, send texts, and emails following a structured follow-up schedule of up to 12 contact attempts per lead.

• Transition leads with six or more unanswered attempts into a nurture sequence.

• Prioritize follow-up with pending prospects after all new leads have been contacted.

• Quickly respond to cancellations and no-shows as soon as notifications are received via email, working proactively to recover and reschedule appointments.

• Conduct discovery conversations to gain insights into each prospect's health goals, program interest (Weight Loss, Hormone Care, or both), and readiness to proceed.

• Provide education to prospects regarding JumpstartMD programs, medication options (both GLP-1 and non GLP-1), the clinician and health coach support model, and the clinical assessment process.

• Present suitable program options (Signature, Essential, or Online) based on the prospect's needs and geographical location.

• Confidently close to a scheduled consultation and collect the Clinical Assessment Fee at the time of booking.

• Follow up with all booked-but-not-paid accounts to ensure payment is secured prior to the appointment.

• Maintain accurate and current records for all leads, pending statuses, and reasons for loss in Salesforce.

• Ensure that all pending leads are documented with a clear reason for loss for team visibility.

• Engage in weekly and monthly KPI reviews, which include call volume, booking totals, pending lists, and consultation quality scoring.

• Complete consultation quality scorecards and participate in regular coaching sessions with the Manager/Director.

⛳️ Requirements

• A minimum of 2 years of experience in inside sales, consultative sales, customer success, or a high-volume phone-based role.

• Outstanding verbal communication skills with an ability to build rapport quickly and guide conversations confidently.

• Strong organizational skills and the capability to manage a high-volume lead queue with competing priorities.

• Comfortable operating in a metrics-driven environment with daily, weekly, and monthly performance targets.

• Proficiency in CRM platforms (experience with Salesforce is highly preferred).

• Ability to work autonomously and take responsibility for individual results.

• Preferred: Experience in healthcare, wellness, medical sales, or a membership-based sales environment.

• Familiarity with Dialpad or similar VoIP/call tracking systems.

• Experience with GLP-1 medications, weight loss programs, or hormone therapy is advantageous.

• Bilingual (English/Spanish) is a plus.

🏝️ Benefits

• Competitive Compensation: Receive competitive pay that reflects your skills and contributions.

• Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility starting at 25+ hours a week.

• Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.

• Time Off: Enjoy accrued paid time off to support a healthy work-life balance.

• Wellness Support: Receive four annual paid wellness days to prioritize your health.

• Access to free JSMD services (Weight Loss and Bio-identical Hormone Therapy).

• Benefit from discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.).