Program Specialist, CMMI Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Program Manager of the Center for Medicare and Medicaid Innovation (CMMI).

• Oversee Zendesk communication for the CMMI team, managing both incoming and outgoing messages while escalating tickets when necessary.

• Create solutions in Monday.com to address the operational and process requirements of CMMI.

• Generate actionable reports and identify opportunities for improvement using Medicare data from 4i.

• Develop internal and external meeting presentations utilizing reports, calendars, Tableau, Snowflake, and other internal tools.

• Draft and maintain the Aledade LEAD newsletter along with its distribution list.

• Handle the Beneficiary Zoom Voicemail by answering and documenting beneficiary inquiries in Monday.com.

• Schedule program deadlines in Monday.com aligned with the CMS programs calendar.

• Organize and maintain access to CMMI Google Drive folders.

• Provide guidance on the development of CMMI processes, identifying needs and gaps.

• Offer solutions for ambiguous challenges in alignment with program objectives.

• Participate in interdepartmental initiatives, Field Team training, and offer support for Project Turnkey coordination.

• Communicate updates on operational status, progress, and challenges to stakeholders.

• Develop implementation strategies, communications, and rollout plans for approved BE/BEIs (Telehealth).

• Share insights from CMMI meetings regarding newsletters, report releases, fund timing, program modifications, and deadlines.

• Act as a resource for the PTS team addressing practice needs related to CMMI operations.

• Promote continuous improvement and effective scaling of CMMI LEAD and REACH models.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline.

• Over 3 years of progressive experience in the healthcare sector.

• Ability to thrive in a fast-paced environment while managing multiple priorities.

• Proficient in project management tools, particularly Monday.com.

• Experience with data analytics utilizing Excel or Google Sheets.

• Willingness to travel occasionally to Aledade’s headquarters and other offsite meetings (anticipated to be less than 10% of the year).

• Familiarity with CMS Value-Based Care (VBC) programs.

• Capable of adapting communication styles to meet the needs of various audiences.

• Strong collaborative skills with a track record of effective cross-functional teamwork.

• Excellent written and verbal communication abilities.

• Experience with Snowflake.

• Proficient in Tableau.

• Self-motivated individual with strong interpersonal skills.

• Demonstrated ability to coordinate and implement new ideas while working with diverse projects and teams.

• Ability to sit for extended periods.

• Extensive use of computers and keyboard is required.

• Occasional walking and lifting may be necessary.

🏝️ Benefits

• Flexible work schedules and the option to work remotely are available for many positions.

• Health, dental, and vision insurance coverage up to 80% for employees, dependents, and domestic partners.

• Comprehensive time-off policy including 21 days of PTO in the first year.

• Two paid volunteer days and 11 paid holidays each year.

• 12 weeks of paid parental leave available for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistance Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to 4% matching contributions.

• Stock options available.

• Bonus opportunities.

• Emphasis on a remote-first workplace culture.