Program Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for providers seeking fee assistance.

• Deliver customer service support to help navigate the policies and procedures of the fee assistance program.

• Assist providers in evaluating their qualifications in accordance with CNCS and Department of Defense guidelines.

• Organize and oversee the resolution of provider issues.

• Accept and address calls, letters, and emails from military families and providers.

• Conduct state child care licensing assessments for the Enhanced Referral and Military Fee Assistance programs.

• Modify, update, and manage the web-based provider network.

• Execute internal provider evaluations based on parent feedback, inspection report history, and staff interactions.

• Inform military families and providers about early childhood development, educational standards, licensing regulations, and quality child care practices.

• Manage cases and complete provider assessments within five to ten business days.

• Review and validate military provider applications through quality control and internal auditing processes.

• Provide oral and written follow-up communications and access to available resources.

• Update and maintain client information in company databases.

• Generate weekly and monthly reports on provider coordinator accuracy, call volumes, and complaint intakes.

• Foster professional relationships with state child care licensing contacts.

• Engage in a collaborative team-oriented work environment.

• Support special projects and undertake additional responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree in early childhood development, education, social work, or psychology is required.

• An associate's degree in early childhood development, education, social work, or psychology along with 2 years of experience in education, social work, or a direct-service field may be considered as a substitute for a bachelor's degree.

• Demonstrated experience in providing customer service to a diverse population.

• Conflict resolution experience is advantageous.

• Background in social services, human services, or child development environments.

• Experience with case management and the ability to handle multiple tasks concurrently.

• Familiarity with call center operations.

• Proficient in computerized database functions.

• Proven ability to multi-task, demonstrate urgency, and exhibit strong organizational and case management skills.

• Proficiency with the Microsoft Office suite and a good understanding of the Internet.

• Outstanding oral and written communication skills.

• Background or experience in early childhood education or the military is a plus.

• Fluency in Spanish is advantageous.

• Understanding of fee assistance program policies and procedures.

• Knowledge of database management and record-keeping practices.

• Familiarity with superior customer service principles.

• Ability to manage competing priorities under tight deadlines while maintaining attention to detail.

• Capacity to work independently as well as collaboratively in teams.

• Ability to analyze issues, resolve problems, or escalate for support.

• A satisfactory background check is required.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible Spending Account options for Health and Dependent Care.

• Vacation days, sick leave, paid holidays, leave for school events, and personal leave.

• Flexible work arrangements.

• Competitive 403b matching program.

• Retirement planning resources.

• Monthly child care stipend, which includes camps and before/after school care.

• Community events and team engagement activities for staff.