Program Operations Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Facilitate and assist training initiatives with organizations via phone calls, emails, video conferencing, and calendar organization.

• Update and oversee customer support, contract, and general information systems.

• Assess and enhance registration, curriculum ordering, and administrative workflows.

• Dispatch pre-training communications to hosts, attendees, and trainers utilizing Airtable-driven templates and timelines.

• Maintain operational databases in Airtable and ensure accurate data entry, including shipment tracking details.

• Utilize Google Calendar, Airtable, Fellow, Slack, Zoom, and Google Office Suite effectively.

• Act as the primary contact for new program inquiries and facilitate exploratory calls and group webinars.

• Guide prospective partners from initial discussions through to quotes and contract finalization.

• Monitor inquiries and pipeline status, sharing trends with the Program Operations Supervisor.

• Assist with executed contracts, ensuring customer satisfaction, compliance, timelines, and deliverables.

• Provide access to digital curriculum and analyze data for reporting and recommendations.

• Develop reports on contract deliverables and expenditure information.

• Oversee inventory management, reorder points, forecasts, material orders, warehouse coordination, shipping, and order-related issues.

• Evaluate vendors, negotiate material costs, and manage supplier relationships.

• Assist in the creation of newsletters, social media content, blogs, and various communications.

• Engage in special projects, staff meetings, wellness and professional development days, supervisory meetings, and retreats.

• Complete expense reports and timesheets diligently.

• Participate in suicide prevention coalitions and foster an equitable and inclusive environment.

⛳️ Requirements

• Outstanding oral and written communication abilities.

• Proficient public speaking and presentation skills.

• Exceptional customer service and relationship-building capabilities.

• Strong conceptual, networking, troubleshooting, and interpersonal skills.

• Proven ability to represent the organization in a professional and ethical manner.

• Keen attention to detail and effective problem-solving skills.

• Excellent organizational, data analysis, and processing abilities.

• Strong time management skills.

• Ability to collaborate effectively and manage multiple projects within varying timelines.

• Capacity to give and receive constructive feedback.

• Proficient in using basic audio/visual equipment and presentation software (Zoom).

• Familiarity with Slack, Airtable, Google Suite, Brevo, DocSend, CustomPoint, Fillout, and other online platforms.

• Experience working with diverse communities and partners.

• Willingness to travel up to 20% of the time.

• Ability to continuously sit/stand and occasionally walk, bend, stoop, push/pull, reach overhead, and lift/carry between 10 to 50 pounds.

• Strongly encouraged to be fully vaccinated and boosted for COVID-19 and influenza.

• Submission of a cover letter outlining motivation for the role and an example of coordinating a detailed process or enhancing a workflow.

🏝️ Benefits

• Profit Share Bonus Structure.

• Employee Ownership (ESOP).

• 4-day Workweek.

• Flexible Paid Time Off.

• Paid Parental Leave.

• Matching Retirement Contribution (401k).

• Fully covered Medical, Vision, Long Term and Short Term Disability Insurance.

• Comprehensive Family Insurance Policy Coverage.

• Employer Contributions to Health Savings Accounts.

• Flexible Work/Life Balance.

• Employee Wellness-Oriented Culture.

• Social Enterprise Mission-Driven Business Model.

• Professional development days.

• Wellness days.

• In-person staff retreats.