Program Operations Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage communications among peers across various channels (newsletters, announcements, Slack), ensuring updates are timely and accurate.

• Oversee logistics for webinars and events, facilitating smooth planning and execution.

• Handle workflows for shared inboxes, ensuring timely coordination of responses.

• Assist with coach matching logistics and ongoing program coordination, ensuring precision and consistency.

• Implement and manage program and event surveys from start to finish, including deployment, tracking, and reporting.

• Maintain and support reporting dashboards, guaranteeing data accuracy and usability.

• Provide support for Salesforce, including data entry, cleanup, and ad hoc data requests.

• Present post-event analyses and insights to aid in continuous improvement.

• Assist in executing key programs, such as MBA Seminars, Summer Seminar, and Fall Seminar.

• Oversee registration workflows, approvals, and participant tracking with a high level of accuracy.

• Provide onsite or real-time event support as required to ensure successful delivery.

• Ensure operational readiness to manage increased workloads during peak periods (May–September), contributing to a seamless and high-quality participant experience.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field.

• Proven experience managing multiple projects, deadlines, and competing priorities in a fast-paced setting.

• Experience in coordinating virtual and/or in-person events, webinars, training sessions, or conferences.

• Strong written communication skills with experience in drafting and distributing communications to participants, stakeholders, or customers.

• Familiarity with CRM systems, databases, or data management platforms (Salesforce experience is preferred).

• Proficiency in Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets for tracking and reporting purposes.

• Exceptional attention to detail with a proven ability to maintain data accuracy and manage administrative processes.

• Capability to work independently while effectively collaborating across teams.

🏝️ Benefits

• Access to LinkedIn Learning, Harvard Business Review, and MLT-hosted sessions to enhance your skills and expand your network.

• Team retreats, employee recognition, and Employee Affinity Groups (EAGs) that celebrate our achievements and strengthen community ties.

• Opportunities to engage through virtual socials, fireside chats, and coffee chats.

• Utilization of AI-driven tools and cutting-edge technology to bring innovative ideas to fruition.

• "Work Together Wednesdays" dedicated to team collaboration, brainstorming, and alignment.

• More than 15 days of paid time off annually, in addition to 10 paid holidays.

• Early wrap-ups on Summer Fridays to enjoy more daylight and relaxation.

• "Focus Fridays" dedicated to deep work, self-reflection, and personal growth.

• Wellness sessions with colleagues aimed at building mental health resilience and managing stress.

• Hybrid or remote roles designed to provide the flexibility necessary for optimal performance.

• In-person collaboration opportunities, including retreats, local gatherings, and flexible modern workspaces that foster community and reduce isolation.

• High-quality shared workspaces designed to encourage collaboration, creativity, and connection.

• Streamlined digital tools and platforms intended to keep you connected, focused, and supported, regardless of your location.

• Wellness resources aimed at supporting your mental, physical, and emotional well-being.