Program Manager, Wholesale – Contract

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate the complete onboarding process for accounts by coordinating with operations, logistics, finance, and other internal teams to ensure new wholesale partners are set up efficiently.

• Act as a pivotal link between Account Managers and internal stakeholders, converting partner requirements into actionable tasks while maintaining alignment among all parties.

• Oversee timelines, dependencies, and deliverables across multiple workstreams concurrently.

• Assist in the development and execution of wholesale programs, guaranteeing that the appropriate teams are engaged at the right moments.

• Monitor program milestones and proactively identify obstacles, risks, or gaps before they escalate into issues.

• Keep comprehensive documentation so that all processes, decisions, and statuses are accessible to stakeholders.

• Recognize inefficiencies in the wholesale function and create effective solutions.

• Develop and enhance scalable processes for onboarding, fulfillment coordination, compliance, and other routine workflows.

• Produce playbooks, standard operating procedures (SOPs), and tools that enable the team to scale without introducing unnecessary complexity.

⛳️ Requirements

• 3–5 years of experience in program management, wholesale operations, or a role involving cross-functional coordination, preferably within home goods, décor, or consumer products sectors.

• An innate ability to collaborate across teams and functions, ensuring projects progress without direct authority over stakeholders.

• Strong process-oriented mindset — capable of identifying inefficiencies, designing improved workflows, and executing those changes effectively.

• Exceptional organizational skills with the capability to handle multiple workstreams and adapt to shifting priorities.

• Clear and concise communicator — effective in Slack conversations, status documentation, or cross-functional meetings.

• Comfortable navigating ambiguity and establishing structure in undefined situations.

• Proficient in Google Suite.

• Familiarity with wholesale operations, retailer compliance requirements, or EDI processes is preferred.

• Experience collaborating closely with or supporting a sales or account management team is preferred.

• Background in e-commerce or direct-to-consumer technology environments is preferred.

• Proficient in Airtable is preferred.

🏝️ Benefits

• Competitive compensation