Program Manager – Research Programs

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Act as the primary accountable leader for comprehensive program success across one or more large-scale research initiatives.

• Take ownership of the integrated program roadmap and timelines for all studies, phases, and regions, ensuring a proactive 30/60/90-day outlook.

• Organize tasks to balance risk, capacity, and priority; convert commercial commitments into operationally viable delivery strategies.

• Address cross-functional resource conflicts and act as the ultimate authority on delivery trade-offs.

• Recognize and monitor program-level risks before they escalate; promptly escalate significant risks with clear mitigation strategies.

• Uphold rigorous change governance, assess the impact of scope or timeline alterations, and push back when commitments threaten delivery.

• Act as the main delivery spokesperson to client stakeholders, offering consolidated program-level updates and proactively highlighting trade-offs.

• Collaborate with Account Managers to confirm feasibility and ensure cohesive alignment on all client-facing commitments.

• Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a shared program perspective.

• Identify systemic bottlenecks and collaborate with functional leaders to foster scalable, repeatable enhancements.

• Contribute to the evolution of the Program Management function as it develops.

⛳️ Requirements

• Over 7 years of experience managing complex, multi-project or multi-program initiatives with extensive cross-functional scope.

• Proven track record of end-to-end delivery accountability, not limited to coordination, within large-scale programs.

• Strong planning and roadmap development skills; capable of constructing and sustaining integrated program-level plans.

• History of proactive risk identification, escalation, and mitigation.

• Excellent communication abilities with senior internal and client stakeholders.

• Comfortable maneuvering through ambiguity and changing requirements while preserving operational clarity.

• Background in UX research, research operations, or research program management.

• Familiarity with research study lifecycles, including recruitment, data collection, and various methodologies.

• Experience in professional services, agency, or consulting settings.

• Exposure to managing programs across multiple international regions and time zones.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.