Program Manager, OER

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily PMO operations across various customer programs, which include weekly reporting, regular customer meetings, and ensuring action items are followed up on.

• Conduct audits of programs, focusing on artifacts, compliance, governance, and information security.

• Identify gaps, assess data blockers, and address any factors that hinder progress.

• Maintain the PMO's source of truth in Zoho, ensuring it is synchronized with Notion, Slack, Jira, and Google Drive.

• Develop and enhance a daily digest and reporting views that highlight key information across tools.

• Facilitate collaborative sessions among customers to share successful strategies and exchange insights from pilots and use cases.

• Act as a representative of the PMO to customers, ensuring alignment among customer, technical, and internal stakeholders.

• Communicate challenging messages with clarity.

• Trace recurring program challenges to their root causes and transform solutions into repeatable process enhancements.

• Assist in establishing the foundation for workforce and resource tracking, as well as enhancing organizational effectiveness and readiness within internal and external teams.

⛳️ Requirements

• Proven ability to handle multiple complex programs and engage various stakeholders simultaneously.

• Confident and clear communication skills when interacting with customers, including the delivery of challenging messages.

• Experience in aligning stakeholders and collaborating effectively across different functions.

• Strong analytical thinking and proficiency in root cause analysis.

• Experience with strategic planning and road-mapping, as well as workforce or resource management.

• Practical knowledge of AI tools such as ChatGPT or Claude.

• Proficiency with program and reporting tools like Zoho, Jira, Notion, Slack, or Power BI.

• A builder mindset: knowing when to take initiative and when to seek assistance.

• Strong active listening skills, emotional intelligence, executive presence, and humility, comfortable with ambiguity and driven to establish order.

• Legally authorized to work in the United States for any employer without the need for sponsorship, now or in the future.

• Preferred: experience in health AI, healthcare technology, or life sciences programs.

• Preferred: experience in developing real-time visibility or analytics for program health.

• Preferred: familiarity with compliance, governance, or information security audit processes.

🏝️ Benefits

• Equity packages.

• Comprehensive medical, dental, and vision insurance.

• Flexible working hours.

• Hybrid work options.

• An inclusive environment that promotes creativity and innovation.