Program Manager – National Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage designated DHS accounts from the point of contract award through fulfillment, onboarding, enablement, customer health, renewals, and expansion.

• Oversee the delivery of Skydio systems and accessories from contract award to receipt, ensuring compliance with contract scope and deliverables.

• Resolve shipping issues, support cases, and RMAs in collaboration with Operations, Support, and Engineering teams.

• Guide each program from delivery to its initial operational usage.

• Organize pilot, operator, and administrator training in partnership with the Training team.

• Provide customers with essential documentation, support contacts, spare parts, RMA pathways, and maintenance plans using established playbooks.

• Monitor the number of systems purchased versus those deployed and operational, integrating Skydio into daily ISR and mission workflows.

• Gather product gaps and operational insights, briefing Product and Engineering teams to shape priorities.

• Act as the primary post-sale contact for assigned accounts.

• Conduct regular program reviews and QBRs, assessing account health and risk while maintaining Salesforce and portfolio reports.

• Ensure renewal readiness for support, software, and maintenance agreements, collaborating with Sales to finalize renewals punctually.

• Cultivate relationships across components, sites, and field offices to identify expansion opportunities, including follow-on funding, new sites, additional systems, and new mission applications.

• Collaborate with Sales, Solutions Engineering, Deployment, Product, Engineering, Security, Infrastructure, Support, Training, and Field Support teams.

• Report to the Head of National Security Programs within the Mission Success organization.

⛳️ Requirements

• A minimum of 5 years of experience managing programs, strategic accounts, or technology deployments within DHS, the Department of War, or the defense and homeland security technology sectors.

• Direct experience supporting USSS, CBP, or other DHS components, along with a solid understanding of their missions, operational contexts, and stakeholders.

• Familiarity with UAS and autonomous systems operations, particularly in ISR missions.

• Proven success in guiding complex hardware and software systems from contract award to consistent operational use.

• Understanding of federal acquisition and contract structures (e.g., FAR, IDIQ, BPA, GSA Schedule) and meeting contract obligations.

• Demonstrated capability to promote adoption, renewals, and expansion by aligning products with mission needs and field realities.

• Experience managing multiple accounts simultaneously while balancing customer expectations, technical limitations, and business priorities.

• Excellent written and verbal communication skills, enabling clear executive updates and effective technical discussions with operators and engineers.

• Ability to work independently with a strong sense of ownership in a dynamic, mission-oriented environment.

• Willingness to travel up to 50% of the time, including visits to DHS field locations, border sectors, and event sites.

• Must be able to pass a DHS background investigation.

• US Citizenship is required.

• Eligibility to work in the United States is necessary.

• Skydio does not currently provide employment-based visa or permanent residency sponsorship for this position.

• FAA Part 107 certification is required for specific roles and is highly encouraged for all employees.

• Prior service with USSS, CBP, or other federal law enforcement or homeland security agencies is advantageous.

• Hands-on sUAS pilot experience in ISR, law enforcement, or military operations is preferred.

• Experience assisting with National Special Security Events or other multi-agency operations is a plus.

• Background in border security technology, physical security programs, or unmanned systems is desirable.

• Military service or prior government experience is an asset.

• PMP or a similar program management certification is a plus.

• Familiarity with Salesforce or similar CRM tools is beneficial.

🏝️ Benefits

• Equity in the form of stock options.

• Comprehensive benefits package.

• Relocation assistance may be available for eligible positions.

• Group health insurance plans.

• Paid vacation time.

• Sick leave.

• Holiday pay.

• 401K savings plan.

• Inclusive, multidisciplinary work environment.

• Equal employment opportunity.