Program Manager III – Client Services

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Create detailed scopes of work informed by client evaluations, observations, and discussions to provide tailored KY-MEP solutions

• Identify, assess, and implement growth initiatives that align with innovation and sustainable revenue enhancement

• Discover and eliminate non-value-adding activities within operations through established and innovative strategies

• Effectively manage tasks and maintain concentration to further KY-MEP’s mission of empowering manufacturers

• Coordinate activities, assign responsibilities, and monitor progress to ensure the successful execution of consulting and training initiatives

• Analyze data and information to devise solutions for manufacturing challenges related to growth, automation, workforce, and operations

• Collaborate by serving, leading, mentoring, and supporting others to promote KY-MEP processes, programs, and client results

• Establish trust-based relationships with manufacturing clients, employees, colleagues, management, and vendors

• Provide high-quality programming while fostering meaningful client trust and interactions

• Oversee and monitor sales activities, coordinate marketing support with student workers, and work collaboratively with partners across functions

• Partner with program leaders, university departments, and external stakeholders to advance KY-MEP goals and initiatives

• Address territorial efforts throughout Kentucky to engage and serve the manufacturing community by developing and marketing consulting and training services

⛳️ Requirements

• Bachelor's degree in a relevant field along with eight (8) years of applicable experience or a comparable combination of education and experience

• Over 3 years of experience as an outreach or direct sales representative in a B2B setting

• Proven experience engaging with all levels of leadership within a manufacturing environment

• Familiarity with the entire sales cycle, from initial cold calls to signed agreements

• Demonstrated success in driving sales through direct involvement

• Background in a manufacturing context

• Experience in establishing and managing Key Performance Indicators (KPIs) for success

• Significant in-state vehicle travel required

• Willingness to stay overnight as necessary

• Background with manufacturing-centric organizations such as the Manufacturing Extension Partnership (MEP) or equivalent

• Proficiency with Salesforce or similar CRM software

• Experience working from a remote office

• Understanding of marketing and outreach techniques and best practices

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and training

• Flexible work environment and potential for remote work

• Comprehensive health benefits, including medical, dental, and vision

• Retirement savings plan with employer contributions

• Paid time off and holidays