Program Manager, Fulfillment Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct project planning and execution for extensive fulfillment center developments, encompassing greenfield facility launches and transitions from inception to go-live.

• Oversee comprehensive coordination of automation system implementations (goods-to-person, conveyor/sortation, WMS integration) in collaboration with automation vendors and internal IT teams.

• Establish project scope, milestones, resource needs, and success metrics; maintain thorough project plans and hold workstream leaders accountable for adhering to timelines.

• Collaborate closely with internal departments (Operations, Supply Chain, IT, Finance, HR, etc.) to align project goals and ensure smooth execution.

• Work alongside Operations, Finance, and Real Estate to create and sustain capital and labor models that inform facility investment decisions.

• Manage relationships and deliverables with vendors across automation, construction, and equipment; escalate risks and enforce vendors' compliance with contractual obligations.

• Promote cross-functional communication among Operations, Supply Chain, IT, and Finance to guarantee alignment on project progress, risks, and key decisions.

• Recognize and address project risks; proactively present issues to leadership with clear alternatives and recommendations.

• Conduct post-launch performance evaluations to verify throughput, labor, and cost assumptions against design targets; incorporate lessons learned into future facility designs.

• Assist in continuous improvement initiatives throughout the fulfillment network in conjunction with the CI team.

• Develop and maintain operational and financial models (volume forecasts, labor planning, capacity utilization) to support facility design and investment choices.

• Act as a bridge between technical teams and non-technical stakeholders to ensure effective communication and clear expectations.

⛳️ Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related discipline.

• A minimum of 3 years of program management experience in supply chain, fulfillment, warehouse operations, or a related distribution/logistics area.

• Proven experience in managing large-scale capital projects/programs ($5M+) including vendor contracts and equipment procurement.

• Demonstrated experience in managing cross-functional projects with multiple simultaneous workstreams across Operations, IT, Finance, and external partners.

🏝️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.

• 401(k) plan with up to 4% company match.

• Paid vacation, sick leave, and holidays.

• Company-funded basic life insurance and long-term disability coverage.

• Discounted auto, home, and pet insurance programs.

• Flexible Spending Account (FSA).

• Confidential mental health, financial planning, and legal assistance through our Employee Assistance Program (EAP).

• Company-issued equipment and a one-time $250 stipend for remote work expenses.

• $750 annual budget for professional development.

• $25 monthly Grubhub credit.

• Company rewards and recognition program.

• And more!