Program Manager, Care Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and expand Chamber’s AI-driven cardiovascular care initiatives.

• Manage the complete execution of care programs, from documenting workflows to tracking go-live and post-launch iterations.

• Collaborate across Clinical, Product, Engineering, and Care Delivery Operations teams.

• Identify obstacles, bridge gaps, and oversee program timelines, deliverables, and status updates.

• Act as a reliable point of contact for stakeholders across various functions.

• Convert clinical protocols and product features into operational workflows.

• Develop and sustain Standard Operating Procedures (SOPs), playbooks, and training resources.

• Detect workflow deficiencies, ambiguous handoffs, and absent infrastructure, and address them.

• Collaborate on workflow and SOP documentation and process improvements.

• Incorporate AI tools into care processes in partnership with Product and Engineering teams.

• Assist with the configuration, testing, and implementation of new tools or workflow modifications.

• Monitor operational performance and identify chances to lessen manual tasks.

• Analyze and document workflows, staffing, and tools for ongoing care programs.

• Generate written summaries outlining gaps and immediate priorities.

• Enhance or establish operational infrastructure, workflow documentation, and escalation procedures.

• Foster cross-functional relationships and provide updates on program execution status.

⛳️ Requirements

• 4–8 years of experience in healthcare operations, program management, or a related field.

• Preferred experience in value-based care, population health, or managed care.

• Skill in creating structure within ambiguous settings.

• Strong capabilities in process documentation.

• Experience with care management platforms, AI-driven tools, or operational technology in healthcare.

• Analytical, data-oriented mindset; ability to leverage metrics for tracking progress and decision-making.

• Clear and direct communication abilities.

• Enthusiasm for enhancing outcomes for cardiology patients and providers.

• Must have authorization to work in the US without sponsorship.

• Willingness to work during ET or CT hours.

• Occasional travel to practice locations or Chamber offices may be necessary.

🏝️ Benefits

• Opportunity for remote work.

• Flexibility to work during ET or CT hours.