Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary contact for clients, engaging with external reimbursement hubs and pharmaceutical manufacturers.

• Serve as a communication link between clients and internal operational teams.

• Cultivate and manage relationships with pharmaceutical clients, their hubs, and associated programs.

• Address inquiries regarding Accredo processes and service-related issues, while effectively handling escalations.

• Represent Accredo professionally and discreetly in external interactions.

• Develop partnerships, build trust, and proactively identify needs or concerns.

• Oversee the overall health and performance of programs, products, and services.

• Deliver program updates to relevant stakeholders.

• Conduct research, gather, analyze, and disseminate data.

• Monitor and track trends, perform root-cause analysis, and lead initiatives for process enhancement.

• Comprehend key performance metrics for specialty drugs and assist in resolving delays.

• Prepare presentations and facilitate meetings to assess metrics and program performance, support in-services, and conduct Quarterly Business Reviews (QBRs).

• Work autonomously, adapt to a fast-paced environment, and serve as a change agent.

⛳️ Requirements

• A High School Diploma or GED is required.

• A Bachelor’s degree is advantageous.

• A minimum of 2 years of experience related to Accredo specialty pharmacy is required.

• At least 2 years of experience in client management, program support, and collaboration with matrix partners is preferred.

• Over 1 year of experience managing escalated issues and navigating difficult conversations is necessary.

• Outstanding written and verbal communication abilities are essential.

• Strong attention to detail, along with excellent organizational, time management, critical thinking, and problem-solving skills.

• Capability to multitask, prioritize, and assist with multiple projects while meeting deadlines.

• Proficiency in computer skills, including all Microsoft Office applications.

• Familiarity with RxHome and CSP is preferred.

• Some travel may be required based on program placement.

• A stable internet connection through a cable broadband or fiber optic provider with a minimum of 10 Mbps download and 5 Mbps upload is required when working from home.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical, vision, and dental benefits starting from day one.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-funded life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence available.

• Remote work options.

• Requirement for cable broadband or fiber optic internet for remote work.