Program Manager

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Serve as a primary point of contact for ongoing account planning, implementation, and support.

• Deliver exceptional customer experience by proactively addressing training and support needs in collaboration with other Learning Solutions team members.

• Organize resources to guarantee seamless service delivery for customers, encompassing marketing/enrollment, operations, curriculum, instruction, support, billing, training, and professional development.

• Provide regular updates to partners regarding the status of Learning Solutions support, services, timelines, operations, and campaigns.

• Work closely with sales, enablement, academic, and other Learning Solutions team members to ensure high levels of customer satisfaction.

• Address technical issues by escalating them and identifying the most suitable resources for resolution.

• Offer general leadership and actively participate in the development, guidance, and mentorship of instructional staff.

• Oversee, monitor, observe, and assess designated teachers and staff concerning their performance and responsibilities in achieving school goals and priorities.

• Ensure departmental compliance with accountability measures.

• Stay informed about any state laws or administrative requirements relevant to assigned areas.

⛳️ Requirements

• Master’s degree in Educational Leadership or a related field.

• Ten (10) years of relevant professional experience.

• Five (5) years of leadership experience.

• Proven leadership, management, interpersonal, and communication skills.

• Established business experience and acumen.

• Responsible for a line of business or school budget.

• Willingness to travel up to 25% of the time.

• Valid appropriate state administrative license as required.

🏝️ Benefits

• Health benefits.

• Retirement contributions.

• Paid time off.