Program Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ownership of project initiatives

• Comprehending profit and loss for client projects

• Grasping contract requirements and the scope of work

• Safeguarding and enhancing project margins through disciplined execution

• Ensuring accurate forecasting throughout project completion

• Crafting and maintaining strategic account plans for 12–24 months that align with customer capital programs and operational priorities.

• Sustaining executive-level relationships with key stakeholders for National Accounts.

• Facilitating annual strategic planning sessions with customers and internal leadership.

• Aligning Shermco's service capabilities with the long-term infrastructure and reliability needs of customers.

• Coordination of Cross-Functional Programs

• Overseeing execution across all Shermco organizations, branches, and service groups.

• Leading regular internal program coordination meetings.

• Resolving inter-branch operational conflicts and ensuring consistent execution standards.

• Establishing and maintaining standardized reporting structures and communication rhythms across participating branches.

• Financial Oversight

• Monitoring trends in estimate-to-actual performance.

• Identifying early signs of margin erosion or project risk.

• Tracking change order capture rates and financial performance indicators.

• Leading quarterly reviews of financial performance with executive leadership.

• Control of Contracts & Scope

• Interpreting and managing contractual obligations

• Ensuring clarity of scope and enforcing structured change management

• Leading the development and tracking of RFIs

• Preventing unauthorized execution of scope

• Management of Risks

• Developing and maintaining formal project risk registers

• Keeping a Program Risk Register that includes safety risks, margin risks, capacity constraints, contractual risks, and reputational risks.

• Conducting monthly reviews of program risks.

• Escalating significant risks to executive leadership when necessary

• Proactively managing safety, financial, schedule, and resource risks

• Appropriately escalating high-impact risks

• Leading contingency and recovery planning

• Governance of Operations

• Promoting consistent operational standards across the program, including safety compliance, estimating discipline, project controls, and documentation standards.

• Leading program-level lessons learned reviews to enhance future execution.

• Management of Customer Relationships

• Acting as the primary interface for clients

• Maintaining quarterly executive touchpoints with strategic customers.

• Leading Executive Business Reviews (EBRs).

• Owning the resolution of escalated operational or service challenges.

• Monitoring customer satisfaction and service quality metrics.

• Management of Schedules

• Leading project update meetings and executive briefings

• Professionally navigating conflicts while safeguarding Shermco’s interests

• Developing opportunities for repeat business

• Sales, Growth, and Execution

• Leading cross-functional teams, including technicians, engineers, and subcontractors

• Conducting structured project kickoff meetings

• Driving execution quality and minimizing rework

• Ensuring disciplined documentation and turnover standards

• Identifying opportunities to expand Shermco’s services within strategic accounts.

• Ensuring pricing alignment across different regions and branches.

• Participating in the review of large proposals to ensure strategic alignment.

• Preventing uncoordinated pricing or discounting across Shermco regions.

• Supporting capture strategies for large capital projects.

• Reporting to Executives

• Providing clear updates on project performance to senior leadership

• Presenting risk summaries, financial forecasts, and mitigation plans

• Participating in post-project reviews and lessons learned sessions

⛳️ Requirements

• 5-10 years of experience in program or project management, ideally managing a national account across multiple sites

• Experience in one or more of the following areas: electrical construction, NETA testing, electrical commissioning, engineering services, industrial field services, power systems services, electrical infrastructure, or a related technical field

• Proven financial literacy and ability to interpret financials of projects

• Experience managing or overseeing large-scale programs or projects exceeding $1M

• Demonstrated ability to coordinate operations across multiple sites or branches

• Strong skills in executive communication and stakeholder management

• Robust financial acumen including budgeting, forecasting, and margin management

• Experience in interpreting contracts and managing change orders

• Proven capability to lead large field teams and multidisciplinary resources

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Options for remote work