Program Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute account-specific initiatives that involve workflows, technology, project management, and vendor coordination.

• Attain profitability, ensure client satisfaction, meet delivery deadlines, and achieve quality benchmarks.

• Contribute to program strategy across a range of programs with varying complexities and sizes.

• Build and oversee Project Management teams, acting as the primary escalation point for account-related matters.

• Supervise program execution and assess performance against established targets.

• Collaborate with Strategic Operations, Sales, Supply Chain, and Quality Management to meet revenue and profitability goals.

• Employ appropriate processes, methodologies, and risk assessments across projects.

• Plan staffing and facilitate cross-training based on revenue forecasts and sales pipeline information.

• Proactively identify and mitigate risks in collaboration with cross-functional teams.

• Plan and implement approved account opportunities with minimal assistance.

• Manage the operational aspects of client relationships and engage in client meetings, status updates, and Business Reviews.

• Address deliverable shortcomings, internal escalations, conduct root cause investigations, and manage CAPA reports.

• Mentor and inspire Associate Program Managers and members of the Project Management team.

• Ensure continuous training, development, and succession planning.

• Conduct performance evaluations and manage follow-up on performance outcomes.

• Advocate for RWS values and keep stakeholders updated on critical account activities, potential threats, opportunities, and recommended actions.

⛳️ Requirements

• Demonstrated ability to lead employees and provide clear guidance while respectfully achieving goals and objectives.

• Proficient in communicating, training, and guiding employees through procedural changes, client requirements, and production challenges.

• Capable of making decisions and guiding employees through job-related challenges.

• Strong organizational skills in a dynamic, deadline-oriented environment.

• Ability to prioritize and manage competing work demands while maintaining composure in high-pressure situations.

• Fluent in English, both verbal and written, with excellent presentation skills.

• Competent in following written and verbal instructions.

• Skilled in analyzing key performance indicators and other relevant metrics.

• Effective in conducting root cause analyses.

• Proficient in understanding, applying, and utilizing personal computers and software applications.

• Capable of maintaining confidentiality regarding company financials and other sensitive information.

• Adept at leading and collaborating with a diverse group of individuals.

• Strong teamwork and consensus-building abilities, with a knack for establishing and maintaining cooperative working relationships.

• Proficient in resolving customer service issues in a professional and efficient manner.

• Familiar with inter-departmental functions to manage projects and supervise staff effectively.

• Able to develop systems and processes from scratch, effectively communicate them, and garner support from colleagues and supervisors.

• Capable of exercising discretion and independent judgment with minimal supervision.

🏝️ Benefits

• Fixed-term contract (15 months).

• Equal employment opportunity.

• A work environment free from discrimination and harassment.

• An inclusive workplace that values difference and diversity.

• Opportunities for employee growth and career development.