Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervises team members to ensure their capability to manage calls and deliver exceptional customer service.

• Records requirements in the system and oversees follow-up communications.

• Evaluates the performance of staff to identify training needs and requirements.

• Contributes to staffing schedules to ensure adequate coverage; recommends necessary adjustments.

• Supports quality assurance and enhancement initiatives; aids in the implementation of changes.

• Manages projects including reimbursement programs, compliance and educational initiatives, as well as clinical patient support services.

• Executes assigned call center projects; involved in the design and development of new initiatives.

• Continuously assesses project strengths, weaknesses, and potential areas for enhancement.

• Generates all reports related to projects.

• Engages in client meetings and maintains daily communications regarding client projects.

• Identifies and implements staff recruitment strategies and participates in the hiring process.

• Responsible for reporting all Adverse Events to the designated units or departments.

⛳️ Requirements

• A minimum of a University Degree in Business Administration, Science, or relevant experience.

• At least 3 years of experience in the pharmaceutical/biotech or healthcare industries.

• Strong experience in client management.

• A minimum of 2 years of experience in project or program management.

• At least 2 years of experience in managing people.

• Experience in reimbursement is considered a plus.

• RN/RPN designation is an asset and may be required for specific programs.

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Proficient analytical and mathematical abilities.

• Effective oral and written communication skills.

• Excellent organizational skills with a keen attention to detail.

• Ability to consistently meet deadlines.

• Outstanding problem-solving skills; capable of resolving issues effectively and efficiently.

• Exceptional presentation abilities.

• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office applications.

🏝️ Benefits

• Health insurance.

• Dental care.

• Vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Professional development opportunities.

• Training programs.

• Employee resource groups.

• Volunteer activities.