Program Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as a central operational point for a diverse portfolio of clients

• Participate in regular client meetings, onboarding sessions, and annual strategic discussions

• Confirm scope, ownership, timelines, and capacity prior to making commitments

• Monitor program health, recognize obstacles, and escalate risks promptly

• Oversee scope modifications and ensure alignment among affected teams before implementation

• Keep program documentation, agreements, reports, and operational records well-organized

• Manage billing timelines and align invoicing with completed work

• Track forecast-to-actual discrepancies and facilitate resolution of any variances

• Reconcile mail quantities, postal logistics, and production costs for precise client billing

• Handle out-of-pocket expenses and maintain visibility of operational costs

• Take ownership of structured program status reporting for clients and internal stakeholders

• Maintain tracking of risks, documentation of decisions, and overall portfolio visibility

• Offer operational leadership insights into commitments, obstacles, risks, and trade-offs

• Keep both clients and internal teams updated through regular communication and updates

⛳️ Requirements

• Minimum of 4 years’ experience in program management, operations, workflow management, campaign operations, agency operations, PMO, or similar cross-functional roles

• Capability to manage multiple simultaneous workstreams, deadlines, and stakeholder expectations

• Outstanding organizational discipline, documentation practices, and attention to detail

• Proficient written and verbal communication skills among cross-functional stakeholders

• Experience utilizing project management, workflow, or collaboration tools

• Ability to work autonomously in a dynamic, deadline-oriented environment

• Preferred: experience within agency, marketing, fundraising, or nonprofit sectors

• Preferred: knowledge of billing reconciliation, financial tracking, or operational reporting

• Preferred: familiarity with tools such as Google Sheets, Basecamp, Fibery, Slack, or similar platforms

• Comfortable addressing challenges in a calm, objective, and constructive manner

• Highly organized, detail-focused, and proactive

• Proficient in simplifying complexity and providing clarity

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work environment and work-from-home options

• Collaborative team culture and supportive work atmosphere