Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the design, implementation, and ongoing enhancement of strategic customer programs at Elovate.

• Spearhead the planning and execution of customer programs, ensuring that milestones, deliverables, and outcomes are met consistently.

• Convert customer objectives into well-structured program roadmaps that include clear success criteria, timelines, and ownership assignments.

• Oversee program governance, which includes tracking progress, reporting status, managing risks, and handling escalations.

• Act as the primary liaison for designated customers, fostering strong, trust-based relationships.

• Promote collaboration among Product, Operations, Field Service, and leadership to ensure successful program delivery.

• Establish program success metrics and KPIs; monitor and report on outcomes in relation to targets.

• Examine program data to identify trends, risks, and opportunities for operational enhancements.

⛳️ Requirements

• Over 5 years of experience in program or project management, customer success, consulting, or similar roles.

• Proven capability to lead complex, multi-stakeholder initiatives from inception to completion.

• Strong organizational abilities with the capacity to manage several programs concurrently.

• Exceptional communication and facilitation skills, with experience engaging senior stakeholders.

• Established history of building and maintaining robust customer relationships.

• Analytical mindset with the skills to define metrics, assess progress, and report outcomes.

• PMP, PgMP, or comparable project/program management certification (preferred).

• Experience working with municipal or government agency clients (preferred).

• Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery (preferred).

🏝️ Benefits

• Continuous alignment between customer objectives and Elovate's solutions and service delivery.

• Proactive identification and resolution of customer issues before they escalate.

• Regular program evaluations, data-driven performance insights, and strategic recommendations.