Program Management Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as the primary contact for the Cora Project Management tool

• Ensure comprehensive understanding, swift adoption, and effective use of the Cora Program Management tool within the North America Commercial Service aftermarket project

• Create and implement growth strategies in a designated geographic area to meet annual sales growth objectives

• Manage customer relationship management and ERP databases

• Collaborate with Sales and customers to input the necessary account details

• Examine purchase orders/contracts; qualify and process orders; perform post-sales follow-up; interact with customers and programs; coordinate with Sales, Professional Services, and Supply Chain

• Work together with Supply Chain/Inventory, Programming, Shipping, and Finance to guarantee timely deliveries and consistent customer communication

• Offer telephone support for incoming customer inquiries and orders

• Handle quotes

• Provide support for customers and products

• Resolve logistics, product, and procedural challenges

• Act as a customer representative to ensure prompt delivery and engage in the customer complaint resolution process

• Collaborate with the Client Services team to develop processes and enhance efficiency

• Assist in ensuring client program/project compliance

• Qualify leads and follow up with Sales

• Manage Return Materials Authorization for post-sale services

• Complete projects with minimal supervision and/or guidance

• Undertake other assigned responsibilities

⛳️ Requirements

• Associate’s degree

• Over 3 years of experience in supporting software implementations or user adoption initiatives or change management

• More than 3 years of experience with ERP systems or field service management software such as SAP, Salesforce, Cora, or similar project management tools

• Demonstrated success in collaborating with end-users to encourage the adoption of new software and enhance user workflows

• Preferred experience in an aftermarket, field service, or manufacturing setting

• At least 5 years of experience in software support, application support, or a similar position, ideally in an aftermarket, field service, or manufacturing context

• Proficient in CRM systems (e.g., Salesforce) and MS Office Suite

• Exceptional verbal and written communication abilities, capable of conveying complex technical concepts to non-technical users

• Experience with ERP systems or field service management software

• Patient & Service-Oriented: Committed to providing a superior user experience to technical staff

• Collaborative: Proficient at working across various teams

🏝️ Benefits

• Short-term cash incentives, dependent on plan criteria

• Medical, Dental, Vision coverage

• Wellness incentives

• Retirement benefits

• Paid vacation days, up to 15 days

• Paid sick days, up to 5 days

• Paid personal leave, up to 5 days

• Paid holidays, up to 13 days

• Birth and adoption leave

• Parental leave

• Family and medical leave

• Bereavement leave

• Jury duty leave

• Military leave

• Purchased vacation options

• Short-term and long-term disability coverage

• Life Insurance and Accidental Death and Dismemberment coverage

• Health Savings Account

• Health Care Spending Account

• Dependent Care Spending Account

• Tuition Assistance

• Remote work arrangement