Program Delivery Associate Director, Provider Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement strategic programs that align with business goals, enhance operational efficiency, and promote ongoing process improvements.

• Provide leadership, guidance, and oversight across a variety of programs.

• Maintain uniformity in delivery standards, stakeholder engagement, project governance, and executive reporting.

• Formulate strategies and collaborate with senior leaders and cross-functional stakeholders to establish priorities.

• Develop implementation plans and spearhead the execution of initiatives with significant impact.

• Oversee risk management and dependencies while enhancing team performance.

• Ensure alignment of work with organizational, segment, and enterprise objectives.

• Evaluate program outcomes and convey insights and recommendations to executive audiences.

• Create business reviews, status updates, decision documents, and professional presentations.

• Navigate uncertainty and provide advice on complicated, high-visibility challenges.

• Determine suitable actions based on stakeholder requirements, operational implications, and strategic priorities.

• Guide team members through coaching, performance management, prioritization, accountability, and development.

• Establish program governance, delivery standards, project management routines, and practices for executive reporting.

• Identify and execute practical, scalable process enhancements.

• Assess program results and leverage insights to inform recommendations, decisions, and future strategies.

• Handle competing priorities, resolve intricate issues, and drive results through others.

• Influence stakeholders without direct authority and foster alignment among leaders, peers, and cross-functional partners.

⛳️ Requirements

• A minimum of 5 years of experience as a strategic and operational leader, including a focus on developing strategy as a key responsibility and translating strategic priorities into actionable plans.

• At least 5 years of experience leading complex programs, projects, or business initiatives among cross-functional teams.

• Over 5 years of experience collaborating with senior leaders and cross-functional stakeholders to establish priorities, align work with enterprise and segment-specific goals, and drive the execution of impactful initiatives.

• 5 or more years of experience in people leadership, encompassing coaching, performance management, prioritization, accountability, and team development.

• Capability to lead through uncertainty, exercise sound independent judgment, and make decisions on complex, high-visibility issues.

• Experience in establishing program governance, delivery standards, project management routines, and executive reporting practices.

• Ability to manage risks, dependencies, stakeholder expectations, and operational impacts effectively.

• Proficiency in identifying opportunities for process improvements and implementing practical, scalable solutions.

• Experience in assessing program performance, measuring outcomes, and utilizing insights to guide recommendations and future strategies.

• Strong verbal and written communication skills, including crafting executive presentations, facilitating stakeholder discussions, conducting business reviews, status reporting, decision documentation, and addressing issues.

• Advanced skills in developing PowerPoint presentations.

• Ability to juggle multiple priorities, balance competing stakeholder demands, resolve complex issues, and drive outcomes through others.

• Strong analytical, critical thinking, problem-solving, and decision-making abilities.

• Capability to influence stakeholders without direct authority and build consensus among leaders, peers, and cross-functional partners.

• A Master's Degree in Business Administration or a related field is preferred.

• PMP certification is preferred.

• Six Sigma Certification is preferred.

• Knowledge and experience in the healthcare environment or managed care is preferred.

• Strong analytical skills are preferred.

• Minimum internet speeds of 25 Mbps download and 10 Mbps upload for remote work.

• A designated workspace free from interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Comprehensive medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Self-provided home internet arrangement for remote work.

• Remote work from a designated space ensuring the protection of member PHI/HIPAA information.