Program Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the daily operations and administration of support programs in line with established guidelines.

• Assist the partner physician team with the patient application process by ensuring all necessary documents are completed and eligible patients are enrolled in the program without delay.

• Reach out to patients to verify program compliance, offering emotional support, resource referrals, and basic disease information as needed.

• Elevate patient voices by gathering and sharing narratives from patients and stakeholders.

• Report any known patient adverse events within 24 hours, adhering to program guidelines and including all relevant source documents.

• Maintain and update database records accurately and promptly.

• Communicate proactively about program progress and developments to the program officer.

• Assist the senior team in preparing reports and tracking progress.

• Ensure professional communications (including face-to-face interactions) with patients, healthcare professionals, and other key stakeholders for the effective implementation of support programs.

• Support the clinic in facilitating the importation and customs clearance of donated products.

• Address requests with tact by gathering feedback, identifying issues, and proposing solutions.

⛳️ Requirements

• A diploma is required; a bachelor's degree in Social Work, Public Health, Nursing, or a related field is preferred.

• A minimum of one year of experience in a healthcare-related field; experience in medicine management or supply chain is a plus.

• Comfortable and skilled in using a computer and phone as primary tools for the job, with the ability to work effectively independently.

• Capable of clear communication with patients, healthcare professionals, and relevant stakeholders at all levels.

• Fluent in English and Filipino.

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.

• Strong organizational skills; detail-oriented in documentation and reporting.

• Responsible for executing duties independently and in a timely manner.

• Willing to work on weekends to support patients as necessary.

• Must have personal transportation.

🏝️ Benefits

• No relocation assistance provided.