Program Coordinator

This is a fully remote position, open to applicants in Maine.

📋 Description

• Assist participants at every stage of their program enrollment and completion journey.

• Act as the main contact person for program participants.

• Engage in proactive outreach via phone and email.

• Guide participants through the program's requirements and processes.

• Identify barriers to participation and offer solutions, resources, and support.

• Monitor participant progress and follow up on any pending items.

• Ensure accurate maintenance of participant records and program data using Excel and other tracking systems.

• Deliver exceptional customer service and foster positive relationships with participants.

• Keep track of deadlines, documentation, and participant statuses.

• Work collaboratively with internal teams to meet customer needs and resolve issues.

• Suggest process enhancements and share creative ideas.

• Provide support during staff meetings and other program-related activities.

⛳️ Requirements

• Excellent customer service, communication, and relationship-building abilities.

• Proven empathy, patience, and a commitment to helping others succeed.

• Proficient in Microsoft Excel and data tracking systems.

• Outstanding organizational skills with a keen eye for detail.

• Capability to manage multiple priorities while ensuring consistent follow-up.

• Strong problem-solving and critical-thinking abilities.

• Comfortable communicating with customers over the phone and handling a high volume of outreach.

• Ability to work independently while being accountable for outcomes.

• Experienced in working with diverse populations and underserved communities.

• Familiarity with payment processing.

• Skills in data entry, data gathering, tracking, and ensuring data quality.

• Ability to export pre-designed reports.

• If applicable, must meet all DOT qualification requirements and adhere to relevant federal, state, and local transportation regulations.

• Applicants must have authorization to work in the United States without employer sponsorship.

• Successful hires are required to pass pre-employment checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored healthcare concierge service.

• 401(k) plan with company matching.

• Paid time off for vacation, sick leave, personal days, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program with gift card redemption options.

• Employee Assistance Program.

• Access to on-demand training courses.