Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate both standard and specific non-routine patient and customer support requests

• Assist with case intake, documentation, and follow-up activities

• Oversee service workflows, queue activities, and the quality of transactions

• Partner with internal stakeholders, external partners, and service providers to address inquiries and eliminate barriers

• Ensure data integrity across service systems and reporting tools

• Elevate complex issues, service risks, and unresolved exceptions

• Promote workflow enhancements and the adoption of digital processes

⛳️ Requirements

• Required: High School Diploma/GED or equivalent experience

• Required: 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field

• Preferred: Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration

🏝️ Benefits

• Medical, dental, and vision care

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Training programs

• Professional development resources

• Mentorship programs

• Employee resource groups

• Volunteer activities

• Reasonable accommodations during the employment process